[2021] Game never loading, FOXTROT-01 error.

Hey @papastrider

I'm sorry to hear you are having connection errors. Please can you go through the connectivity troubleshooting found here first of all.

If you still have an issue after this, please take screenshots of your port forwarding and reach out to us through one of the methods below so we can look into this further for you.

It would also be useful if you can send your system files (DX diag and MSINFO) so that we can look into it and try further troubleshooting with you.

You can find instructions on how to create the files and attach them to your ticket here.

Hey @Fefezor, I'm sorry to hear that you're having this issue and that your support case has not been responded to. I would like to help expedite this process and save as much time as possible.

If you haven't completed the steps that were already provided by my colleague, please do so now:

• Basic connectivity FAQ article
• Port Forwarding

After those have been done successfully if this still occurs, go ahead and attach a screenshot to your support case showing that the correct ports have been forwarded. Once received an agent from our support team will be able to follow up with you directly and assist you further with more accurate steps and solutions.

Thank you!