[2022] Consistent hang/crash on PC around Specter Mask hunter

Original Post — Direct link

I've had spurious crashes on the PC version of Division 2 on and off over the past couple of years, but (somewhat infuriatingly) I can get it to happen "reasonably consistently" near the Hunter that drops the Specter Mask.

Got fed up and discovered the crash dumps in %appdata%/../Local/Temp, grabbed WinDbg, and got the exception trace. Ubisoft, why you gotta be writing to a null pointer?!?

Unfortunately "TheDivision2+0x192ef4" isn't particularly useful to me. Maybe you guys can track this problem down with the real source/executable/debugger?

If there is anything else I can do to provide additional information please let me know. Like I said, it happens pretty consistently around where the Hunter is that drops the Specter Mask. I've had it crash before I've triggered the Hunter, I've had it crash *after* I've triggered the hunter, and sometimes it doesn't crash at all throughout the entire Hunter encounter.

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff709152ef4 (TheDivision2+0x0000000000192ef4)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

PROCESS_NAME:  TheDivision2.exe

WRITE_ADDRESS:  0000000000000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000000

STACK_TEXT:  
00000037`38ffe8b8 00007ff7`091f6cad     : 002d0000`1700000c 00000000`00000000 00000000`00000037 00000000`00000040 : TheDivision2+0x192ef4
00000037`38ffe8c0 002d0000`1700000c     : 00000000`00000000 00000000`00000037 00000000`00000040 00007ff7`0ee8ab50 : TheDivision2+0x236cad
00000037`38ffe8c8 00000000`00000000     : 00000000`00000037 00000000`00000040 00007ff7`0ee8ab50 00007ff7`0924a902 : 0x002d0000`1700000c


SYMBOL_NAME:  TheDivision2+192ef4

MODULE_NAME: TheDivision2

IMAGE_NAME:  TheDivision2.exe

STACK_COMMAND:  ~31s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_WRITE_c0000005_TheDivision2.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @f_stormhammer ,

Thank you for reaching out to us with this, we appreciate it!

Just to confirm, since encountering these crashes with this Hunter, have you since attempted any troubleshooting steps to try and resolve these crashes?

And do you find the game crashes at any other point?

If not - as a starting point, could you please give the steps in this guide a try, especially verifying the game's files and let us know if there's any change?

Thank you!

about 2 years ago - Ubi-Froggard - Direct link

Hey @f_stormhammer

Thanks for providing that info. Regarding the system files, those can only be attached to a support ticket (or live chat when available).

If you would prefer to contact us via a social media private chat instead, you can do so on the links below and we can link that to a support ticket too and get them off your through there:

Twitter Direct Message

Facebook Private Message

Please make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook.

If you send them over, we'll take a look at them and get back to you.

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