Original Post — Direct link

Hi
Is it normal that since a few days the connection to the servers is so poor quality?
The connection logo is often red, yellow, never green.
I am not the only player in this case. Yesterday we were doing a raid, everyone in turn disconnected unexpectedly and many reported this same fact of really poor connection quality for a few days (lag...). Finally it was unplayable we just stop to postponed to another time...

about 2 years ago - Ubi-Mushy - Direct link

Hi @noobwithpad-fr, sorry to hear you've had trouble with connection to the game! Is this still occurring? If so, I recommend giving the steps in this FAQ a try to narrow down the source of the issue.

about 2 years ago - Ubi-Auron - Direct link

Hey @sfc-holland sorry to hear you feel this way! I can assure you we are trying to get to the bottom of every problem in order to provide the right support for everyone! If you're also affected by this problem, please also ensure that all the steps from our dedicated connectivity article have been performed: https://www.ubisoft.com/en-gb/help/the-division-2/connectivity-and-performance/article/connectivity-issues-in-the-division-2-on-pc/000063998

Since the article is comprehensive and also contains more basic steps (like resetting the network hardware), of course feel free to skip all the steps you've already tried and focus on the more advanced ones, like ensuring that the correct ports were forwaded for the game. Even though some steps may feel redundant, it is important for us to eliminate the most common causes of errors and confirm the correct settings for the game first in order to take a deeper dive at troubleshooting 😉

@NoobWithPad-Fr - let us know if you're still experiencing this after performing the steps provided!

Thanks for the kind words @Noxious81 ! 😊