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ive already had to deal with this stuff not working for 2 days, charging me twice, pedning for 2 days and now it took my money and i still dont have the premium credits
ive already had to deal with this stuff not working for 2 days, charging me twice, pedning for 2 days and now it took my money and i still dont have the premium credits
Hey @doge-fan-2003, if you're still missing your credits, please reach out to us through our website as we can't deal with store related issues on a public forum for privacy and security reasons.
@PT_Frizzer are you using the in game overlay? Do you have any error message or is the store just entirely empty ?
Hello @tylregor,
Thanks for reaching out and I'm sorry to hear that you haven't received your credits.
I went ahead and checked your ticket for you - I can see that your case has been redirected to the responsible team and you should receive a reply as soon as it's possible.
Apologies for the delay and if you have any additional questions, please let us know.
Hello @char_deikun,
Thanks for reaching out and I'm sorry to hear that you are missing your credits.
I checked your case and I can see that it's been already escalated to the responsible team. You should receive a reply as soon as it's possible.
Apologies for any inconvenience caused by this and thank you for your patience while our team is investigating this issue for you. If you have any other questions or concerns, please let us know.
Hello @txdieselkid,
Thank you for sharing it with us! I'm sorry it took a little bit longer than expected! Usually, in-game purchases are delivered instantly, however, sometimes it takes longer than expected.
I'm glad, however, that this issue has been resolved for you back then!
If you have any other questions, please let us know!
Hello @CaptainPorkbun thanks for getting in touch with us and thank you for making a case with us.
I have checked your case and can see it is in a queue ready for an agent to reply with the next steps. I believe you may be offered a refund for these One Time Offer credits as we had a problem with our Division store offers. All I can do is apologize and thank you for your patience.
Please be assured your case is being looked into and we hope to resolve this issue for you as soon as we are able and all details and relevant information are double-checked.
If anyone else checking this thread has had trouble purchasing the One Time Offer Credits pack and has not received it within their game after a 24-hour wait, please get in touch with us with a full uncropped proof of purchase from the Ubisoft Store and please contact us over this link for support with your missing credits issue >> Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact