Original Post — Direct link
Recently picked up TD2 Ultimate Edition in the Christmas sale and this is driving me crazy. I don't know what it is that's causing this, but it's bloody infuriating. Every so often at random intervals the game just freezes and drops to desktop. Windows Event Viewer shows "ID: 4101 - display driver nvlddmkm stopped responding and has successfully recovered."

At times I can play for hours on end and the game runs fine, then the next time I fire the game up it can happen multiple times in the space of 30 mins or so. System is:

Ryzen 5 2600X
MSI RTX2070
16GB DDR4 3200

I'm running at 1080p with everything maxed. Windows 10 and all my drivers are fully up to date. This happens in both DX11 and DX12.
almost 5 years ago - Ubi-Mark. - Direct link
Hello there,

Sorry to hear that your game keeps crashing.

In this case, could you please submit a support ticket on our Support Site?
Please attach both of the following system files.
Our Customer Support team will investigate this further for you.

Apologies for any inconvenience caused.
over 4 years ago - Ubi-Houck - Direct link
Hey everyone!

Just a friendly reminder that if you still have issues after trying the troubleshooting steps, to please follow my colleague's instructions to create a ticket with system files.

Thanks!
about 4 years ago - Ubi-Borealis - Direct link
Thank you for sharing your workaround, Gravelmead!

As advised by my colleagues, if the issue persists after trying the advised troubleshooting steps, could you please open a support case and attach an MSinfo and a DxDiag. Please include all troubleshooting steps you have tried in your case notes. Thank you!