[2022] Missing Credits on Xbox Series X

Hi there @JAMIE360OWEN, thank you for taking the time to reach out with your concerns! I do apologize for the inconvenience so far and I am more than happy to look into this matter further. First, if you don't mind, please check for the One-Time Offer Pack in-game at the following location:

Stash > Mailbox > Special Deliveries

If you cannot find the contents in-game please complete the troubleshooting steps in this FAQ article and check again. If there is still content missing after you have performed all the troubleshooting steps and checked again in-game, please provide us with valid proof of purchase for the One-Time Offer Pack through your support case. (The screenshots you have provided are lacking account identifying information)

@UMwildcard If you can refer your friend to this thread or have them open a support case as well, our support team will be able to assist them as well. Thank you!

Hey there @JAMIE360OWEN and thank you for confirming your case number with us.

As these issues involve purchases and private account information they are not something we are able to provide updates on in a public setting like the discussions forums. Please wait for an update via your open case!