[2021] Freezing/crash game after update

Hello @fastnickPL . Are you getting any specific error codes when the game crashes? Or is it just a generic crash report request? Either way, I recommend giving the steps in this guide a try to see if this helps with resolving those crashes for you! Let me know how it goes!

Hey everyone, sorry to hear you have been experiencing freezing and crashes since the recent update. If you have performed the steps provided earlier by my colleague. Could you please create a Support Case through our Support Website and provide your system files so that we can take a closer look at why this may be happening?

If you are unsure of any of the steps I linked above or have any other questions, please let me know.

Hey guys! I'm sorry to hear that you all are still encountering these crashes! As stated above by Ubi-Gizmo, go ahead and grab your MsInfo and DxDiag files. Once you have those, submit them via a ticket on our Support Site so that we can get a better look at what's causing these crashes for you.

Hello there @LeftyLebrandt!

I'm sorry to hear that you're encountering technical issues, such as crashes, when playing "The Division 2." Thanks for taking the time to share your report with us.

If you haven't already, please can you ensure that you have tried all of the steps shared within the PC troubleshooting support article? These steps help to combat a number of common causes behind technical issues.

Additionally, if you're encountering problems with lag, I'd recommend trying these connectivity troubleshooting steps to ensure that you have an optimal connection to the servers.

If the issues continue to persist after trying these troubleshooting steps, I'd recommend opening a support ticket so our team can take a closer look at your system files. When opening a support ticket, please include a copy of your MSinfo and DxDiag. Investigating your system files can help us when providing further troubleshooting for your unique system. Additionally, please ensure that you include all the troubleshooting steps you have tried already in your case notes, including those from the linked support articles.

If you have any trouble opening a support ticket, please don't hesitate to reach out within this thread and we'll gladly assist you with this.

Thanks!