Original Post — Direct link

I have already reached out to support about the issue, however, I am posting this here as well so you all know and can be made aware of the massive bug that almost bricked my TV. I was playing Countdown on Xbox Series X and as I left I got that loading bug where it loads to 100% while jittering on the screen. I have seen others have the same bug. However I sat there for like 2 mins before stopping it and when I did, the circle was still there burned into the screen.

I turned off the tv, did a hard power reset of the TV and the circle was still there. Took about 10 mins for it to finally clear off the TV. So if you get that bug, immediately restart the game. Do not take a chance of having it brick your TV. Be careful......

Video of the Burn in: https://www.dropbox.com/s/4xecticq0a8bvsv/Div2%20Error.mp4?dl=0: (https://dropbox.com/s/4xecticq0a8bvsv/Div2%20Error.mp4?dl=0)


almost 2 years ago - Ubi-TheBerry - Direct link

Hey @VapinGamers ,

Thank you for reaching out to us with this, I'm sorry to see you've been experiencing screen-burn as a result of this issue.

The core issue regarding these long load times is still under investigation at the moment, so I've added your post and examples of this burnt in image to this to make the team aware.

We don't have any further details available just yet from this investigation, but we'll update the forums as and when we do.

And of course if there's anything more we can help with or answer, please let us know!

almost 2 years ago - Ubi-Nacho - Direct link

@saaleh00 Hello there!

Sorry to hear that the loading issue has affected your monitor in this way. Apologies for any frustration caused.

This should be resolved on title update 15.1. Please be in touch with us if you continue to encounter this problem or if you have any queries.

Many thanks.