Original Post β€” Direct link

Hello, I have a problem with The Division 2 pc game, and I try to claim the Thermite costume reward and it won't let me, I have the game in the library and I've played it for more than two hours and still, it won't let me claim it , still blocked and asking me for the game.
What I can do?

about 2 months ago - Ubi-oof - Direct link

Hey @DarthVater12, thanks for sending this in!

If you don't mind, can you log in to our website and submit a new support case for this issue? This problem with the Thermite Reward has already been reported but we will need a specialist to sort it out for youπŸ”₯

about 1 month ago - Ubi-Perseids - Direct link

@rOwLp08 Hi! Welcome to Discussions! Thank you for reaching out about this, and I apologize for the delayed reply to your case. We are experiencing a high volume of contacts at this time, but are working to reply to everyone as soon as possible. Just a note though that you need to play/launch Rainbow Six Siege for a few hours before the reward will unlock on the account. Owning both is needed but so is launching/playing the game for a bit of time. Thanks!

P.S. Just a note that I edited out the Case # for privacy concerns. πŸ™‚