Original Post — Direct link

So the title explains whats happening, whenever I attempt to start The Division 2 my PC will automatically restart on its own and I cannot enter the game. This is a new PC and it is only with The Division 2. I have tried a number of things such as reinstalling the game, verifying game files, attempting to move the Ubisoft Connect to the same drive as The Division 2, and running as administrator. For my PC I have a Nvidia 4090, an i9 processor, 32 gigs of RAM, and a 1050w Power Supply. All other games that I have work, so I am lost as to what could be the problem. Any help will be greatly appreciated.

Thank you,

Cadumus

about 1 year ago - Ubi-Poseidon - Direct link

Hey there @Cadumus, and welcome to the discussions. I am sorry to hear that your PC is restarting when you attempt to start the game. I would like for you to try the following troubleshooting, and let us know if the issue persists.

about 1 year ago - Ubi-oof - Direct link

Thank you for following up on this issue and updating us! It sounds like you have already completed a decent amount of troubleshooting already and your system clearly meets requirements so we should be able to sort this out. Also, I appreciate you taking the time to do all of that troubleshooting in advance🔥I have a few more things I would like to suggest for good measure:

  • Clear the contents of the ownership file
    1. Navigate to the following default directory >> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
    2. Delete all files located in the ownership folder
  • Clear your Steam cache and your Ubisoft Connect cache
  • Temporarily unplug unnecessary peripherals (controllers, VR equipment, additional monitors, etc.)
  • Revert the refresh rate on your primary monitor to its native settings
  • Reinstall Visual C++ Redistributables
  • After that please boot in Safe Mode and then relaunch The Division 2


If this crash still happens after those have been done, I would like to take a look at your MSInfo and DxDiag files if you don't mind! Please log in to our website and create a new support case with those system files attached. I'd really like to see what stands out after these steps have been completed successfully and we can also get additional help.