devtrackers.gg
Case number 14576193
CREATED APRIL 22, 2021 12:28 PM
UPDATED APRIL 23, 2021 1:05 AM
STATUS ESCALATED
PLATFORM PS4
GAME / PRODUCT THE DIVISION 2
CATEGORY TECHNICAL ISSUES
Chat @ Ubisoft Support
April 22, 2021 12:28 PM
Ubi-Aesir: Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Ubi-Aesir: How are you doing today?
The13ogeyman: Good how are you
Ubi-Aesir: Doing well thanks for asking.
Ubi-Aesir: Looks like you are missing the Nemesis Blueprint?
The13ogeyman: Yes and for 3 days your support team has had me jump through hoops to prove its not in my stash of inventory and that o have all of the other tens required to craft it
The13ogeyman: Then they tell me to just delete my save data altogether
The13ogeyman: Thats insulting
The13ogeyman: All the other item*
Ubi-Aesir: I do see your previous case, and all the steps that have been sent to you.
Ubi-Aesir: One moment while I look over that case and see what's going on.
The13ogeyman: After all of this is over Im going to social media with this story because I cant believe they made me go through all of this and led me on telling me they would help me if I sent them all of the images and answered their questions and then are like then delete all your save data and try playing the game again as if to say 2 years of game time is repeatable
Ubi-Aesir: I do see where they asked to delete your saves. That is part of our generic troubleshooting for the PlayStation. We ask that you complete those steps as it can clear up most issues quickly.
Ubi-Aesir: But I am reaching out to a specialist right now to help me figure this out as well.
The13ogeyman: If I Delete my save I have no data and your team cannot restore save data
The13ogeyman: I would then have nothing
The13ogeyman: Thats literally the opposite of helping someone in this situ
The13ogeyman: *situation
Ubi-Aesir: In the steps it does have you making a back up of the saves on a USB device to ensure you do not lose your characters and progress and have a clean reinstall of the game and not run into a possible corrupted file keeping you from getting the blueprint.
The13ogeyman: Yes I have two consoles
The13ogeyman: The game has been redone loaded and I have preformed all of the steps except deleting my game data
The13ogeyman: Thats not going to happen
The13ogeyman: Its also impossible without waiting over a month to kill puck again as I have been trying at this for years now on different consoles with different save data
Ubi-Aesir: You have tried reinstalling the game correct?
The13ogeyman: I was hoping your team could simply activate my blueprint after i provided the proof I complete all the require
The13ogeyman: Yes
Ubi-Aesir: Do you have any version of the Nemesis in your inventory/stash?
The13ogeyman: No I have already answered this question
The13ogeyman: I even provided a video
Ubi-Aesir: I am still working on looking everything over from your previous case to include the attachments. I apologize for the redundancy. Just making sure nothing is missed.
The13ogeyman: I have played this game from launch and have done everything to ensure the nemesis blueprint should drop. I could have someone give me a nemesis but I want the ability to craft it via blueprint Incase future content enables a higher level cap as they did with warlords
The13ogeyman: If I dont get the blueprint I will not be able to advance the weapon to the new level cap as was my problem with warlords
Ubi-Aesir: So talking with our specialist about your issue. We have decided the best thing I can do at this point is escalate your case to our development team to look at. Since this issue was "fixed" with a previous update to the game and you are still having this issue.
The13ogeyman: How much longer will this process take?
The13ogeyman: It has already been 3 days and before that 2 years
Ubi-Aesir: I can not speculate on how long it can take as it all depends on how busy they are as well. Since they do not work in live chats I will escalate your case to them and once we hear anything back from them we will reach out to you through email. I do apologize for the inconvenience. I wish I could make the blueprint appear in your game, however that it something that only they have the power to add/fix.
The13ogeyman: Okay
The13ogeyman: I will wait
The13ogeyman: Like I said though Im going to social media with this all in the end. This has been such a bizarre support interaction. I play many games and have for many years and have never seen such inability to assist someone with genuine and demonstrated in game issues in this manner anywhere. Its truly disheartening as an Ubisoft fan to deal with all this.
Ubi-Aesir: I do apologize for how long this has taken. We do ask for these photos/videos to be able to escalate them to our development team to review as this issue has been previously fixed, knowing they will ask for these items and trying to shorten the time it takes for them to fix the issue for you.
Ubi-Aesir: I will send our dev team your case as soon as this chat ends. Is there anything else that I can assist you with today?
CREATED APRIL 22, 2021 12:28 PM
UPDATED APRIL 23, 2021 1:05 AM
STATUS ESCALATED
PLATFORM PS4
GAME / PRODUCT THE DIVISION 2
CATEGORY TECHNICAL ISSUES
Chat @ Ubisoft Support
April 22, 2021 12:28 PM
Ubi-Aesir: Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Ubi-Aesir: How are you doing today?
The13ogeyman: Good how are you
Ubi-Aesir: Doing well thanks for asking.
Ubi-Aesir: Looks like you are missing the Nemesis Blueprint?
The13ogeyman: Yes and for 3 days your support team has had me jump through hoops to prove its not in my stash of inventory and that o have all of the other tens required to craft it
The13ogeyman: Then they tell me to just delete my save data altogether
The13ogeyman: Thats insulting
The13ogeyman: All the other item*
Ubi-Aesir: I do see your previous case, and all the steps that have been sent to you.
Ubi-Aesir: One moment while I look over that case and see what's going on.
The13ogeyman: After all of this is over Im going to social media with this story because I cant believe they made me go through all of this and led me on telling me they would help me if I sent them all of the images and answered their questions and then are like then delete all your save data and try playing the game again as if to say 2 years of game time is repeatable
Ubi-Aesir: I do see where they asked to delete your saves. That is part of our generic troubleshooting for the PlayStation. We ask that you complete those steps as it can clear up most issues quickly.
Ubi-Aesir: But I am reaching out to a specialist right now to help me figure this out as well.
The13ogeyman: If I Delete my save I have no data and your team cannot restore save data
The13ogeyman: I would then have nothing
The13ogeyman: Thats literally the opposite of helping someone in this situ
The13ogeyman: *situation
Ubi-Aesir: In the steps it does have you making a back up of the saves on a USB device to ensure you do not lose your characters and progress and have a clean reinstall of the game and not run into a possible corrupted file keeping you from getting the blueprint.
The13ogeyman: Yes I have two consoles
The13ogeyman: The game has been redone loaded and I have preformed all of the steps except deleting my game data
The13ogeyman: Thats not going to happen
The13ogeyman: Its also impossible without waiting over a month to kill puck again as I have been trying at this for years now on different consoles with different save data
Ubi-Aesir: You have tried reinstalling the game correct?
The13ogeyman: I was hoping your team could simply activate my blueprint after i provided the proof I complete all the require
The13ogeyman: Yes
Ubi-Aesir: Do you have any version of the Nemesis in your inventory/stash?
The13ogeyman: No I have already answered this question
The13ogeyman: I even provided a video
Ubi-Aesir: I am still working on looking everything over from your previous case to include the attachments. I apologize for the redundancy. Just making sure nothing is missed.
The13ogeyman: I have played this game from launch and have done everything to ensure the nemesis blueprint should drop. I could have someone give me a nemesis but I want the ability to craft it via blueprint Incase future content enables a higher level cap as they did with warlords
The13ogeyman: If I dont get the blueprint I will not be able to advance the weapon to the new level cap as was my problem with warlords
Ubi-Aesir: So talking with our specialist about your issue. We have decided the best thing I can do at this point is escalate your case to our development team to look at. Since this issue was "fixed" with a previous update to the game and you are still having this issue.
The13ogeyman: How much longer will this process take?
The13ogeyman: It has already been 3 days and before that 2 years
Ubi-Aesir: I can not speculate on how long it can take as it all depends on how busy they are as well. Since they do not work in live chats I will escalate your case to them and once we hear anything back from them we will reach out to you through email. I do apologize for the inconvenience. I wish I could make the blueprint appear in your game, however that it something that only they have the power to add/fix.
The13ogeyman: Okay
The13ogeyman: I will wait
The13ogeyman: Like I said though Im going to social media with this all in the end. This has been such a bizarre support interaction. I play many games and have for many years and have never seen such inability to assist someone with genuine and demonstrated in game issues in this manner anywhere. Its truly disheartening as an Ubisoft fan to deal with all this.
Ubi-Aesir: I do apologize for how long this has taken. We do ask for these photos/videos to be able to escalate them to our development team to review as this issue has been previously fixed, knowing they will ask for these items and trying to shorten the time it takes for them to fix the issue for you.
Ubi-Aesir: I will send our dev team your case as soon as this chat ends. Is there anything else that I can assist you with today?