I bought The Division 2 – One-Time Offer Pack (2000 + 1000 credits)
I DID NOT received anything...
I use Ubisoft Connetc store.
I try to contact support (chat or message) and nothing work.
Can you give me an email o contact me? or do i have to open a case in paypall or in my bank?
@emeeme Hey there! Welcome to Discussions!
I'm so sorry to hear that you purchased the One Time Offer Pack and have not received it in your game! I checked into this, and the transaction still hasn't been fully processed on our end. In this case, we ask that you wait up to 48 hours to allow time for the transaction to process entirely. If you still haven't received the content after that time, it means that your purchase has turned into an authorization hold. That means you will receive your money back in 7-10 business days, depending on your bank.
If after that time you decide to make the purchase again, I'd suggest that you make the purchase on our website instead as it may help make sure the payment goes through properly. Here is where you can find the pack for purchase!
If you continue to have trouble purchasing things through our store, you'll want to go ahead and create a support ticket here so that our support team can help look into what is causing this issue. Thank you!
Hey there @Maverick177uk
I took a look at the case you have open with us, and it looks like we're waiting on a response from an escalations team for you! I apologize for the delay so far, and appreciate the patience and cooperation you showed on that case.
You should get a response from the support team through that case directly once we hear back from the specialist!
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