Original Post — Direct link

Seriously, I just worked out my freezing issues with this game and Ubisoft Connect does an update and now Ubisoft Connect fails to connect ( the ONE job it has- it's even in its name), games take forever to load and save game synchronization fails on EVERY GAME. How can a company with pockets this deep routinely fail on EVERY SINGLE UPDATE?

about 3 years ago - Ubi-Froggard - Direct link

Hey @t-h-u-d-d

I see there is some degradation affecting all games and services at the moment, so this will likely be caused by this but shouldn't last too much longer. I apologise for any inconvenience it is causing you.

about 3 years ago - Ubi-Borealis - Direct link

Hello there,

@T-H-U-D-D - Thank you for taking the time to share your feedback with us. I apologise for any frustration that has been caused during your gameplay experience. I have passed on your concerns to the dedicated teams.

If you are still encountering trouble whilst playing The Division 2, such as connection errors or freezing, please don't hesitate to share more information with us. We'll gladly do our best to assist you further with these issues.

@PT_Frizzer - I'm sorry to hear that you've been encountering a number of issues over the last week. Thank you for taking the time to share your report with us.

The issue with invisible teammates should have been resolved following the maintenance on the 24th Sept, 2021. If you are still encountering trouble with this, please don't hesitate to let us know so we can investigate further. Additionally, we are aware of graphical issues following the most recent Nvidia Driver updates. We have an ongoing thread for this issue, which I recommend following for future updates and announcements.

Are you still experiencing a lot of crashes and freezing in-game? If so, I'd recommend trying these basic PC troubleshooting steps. These steps help to tackle a number of common causes behind crashing and freezing in-game. If you're still encountering technical issues after trying these steps, please don't hesitate to reach out to us with an update so we can continue to take a closer look.

@Azrahild - We will share any information regarding maintenance within the News & Announcements forum prior to them taking place. You can also check for any maintenance or outage updates on the official Ubisoft Support platforms, such as the official website and via social media channels.

@WrecK3rr - I'm sorry to hear that you're encountering frequent crashes following the latest Ubisoft Connect update. If you haven't already, I'd recommend that you also try these basic PC troubleshooting steps. If the crashing continues to persist after trying all of these steps, please don't hesitate to reach out to us with an update and we will investigate further.

Thanks! 😊