over 2 years ago - Ubi-Thrupney - Direct link

Hey there @krisnoer1981 - thanks for reaching out here on the forum! I've merged your thread with an existing one where we're tracking this issue, and I can see our teams are investigating it internally now. My apologies for the inconvenience while we carry on with that - let me know if you've any questions in the meantime.

over 2 years ago - Ubi-Gizmo - Direct link

Hey there @alpharage, thanks for getting in touch and I am sorry to hear that you have also been affected by this issue. I have just taken a look into it from my end and I am afraid we do not have any updates to share. We are continually monitoring the issue from our side and as soon as further information can be shared, we will post it below and let you know. 

If you have any further questions please let me know and I will do my best to respond to them. 🙂

over 2 years ago - Ubi-Karl - Direct link

Hey @Pyrotekn1k_UK, thanks for dropping by and sorry to hear you are affected by this as well.

By all means our team will try to tackle this, therefore appreciate your patience for the time being and apologies for the inconvenience caused.

Should you have any further queries, feel free to reach out to us at any time!