[2021] Upgrade to Win 11 changes game version and possibly leads to c0000005 error

Hey @Dice-seeR , thanks for your input there and sorry to hear you're having crash issues as well.

Just as @Adrian-11 has indicated, this particular matter is something that has been concerning a few players now, therefore for that purpose, we have a dedicated thread where we also shared a little timeline to provide some transparency on the issue.

As far as troubleshooting is concerned, I do understand that the range of potential causes for the issue can be rather broad, therefore to ensure that there are no errors on your side, give the following steps a go and see if it helps.

Thank you for your continued patience and as soon as we will have further information to share, details will be posted here, in our official forums, so keep an eye!

Thanks for your reply @haywardgb we know of several players that have experienced this crash to desktop issue, who have reached out to us by various means. We are still working on a fix for this and we are continuing to monitor our forums, for recent reports and any insights players can provide such as what they were doing before the crash occurred. I am sorry we have not been able to update you with positive news as of yet.

If anyone would like to send us their dxdiag file and crash logs file to aid in our investigation, you can do so via this link > https://www.ubisoft.com/en-gb/help/contact

Your dxdiag can be generated using this guide > https://ubi.li/msrxL
Your logs for Ubisoft Connect can be found here > C:\Program Files\Ubisoft Game Launcher\logs\launcher_log.txt

We will continue to pass this information on to our QA team, to help aid the investigation.