Original Post — Direct link

I need help.for.some.reason I cannot always consistently interact with the game world. I can't fire weapons or animation is clunky (enemies teleport or load in instantaneously), I drop a turret and it's deployed but either is invisible or won't fire at enemies.. sometimes my skills randomly.deploy without pushing the button.. I can't open boxes or white house gate won't open for me. I get shot and dropped by bullets but no enemies in sight I have headset issues where I cannot hear my game partner nor can he hear me.

I've tried deleting the game and reloading, rebooting the PlayStation 4 and my router, I've upgraded my internet package, and my buddy and I play on the same server (US East) but he has no issues. It's gotten especially bad in the last two weeks the game is unplayable for me since we can't count on my unpredictable issues. I don't know who to talk to to even begin to sus what the issues are be it internet or my system or this clunky game...

Any advice would be appreciated as I'm about to walk away from it for good.


Edit: I've played this game for a few years now with no issues except the occasional internet drop ..this new batch of errors and unplayability has happened recently..



about 2 years ago - Ubi-Clem - Direct link

Hello @lazytiger20 and welcome to the Ubisoft Discussion.

I am sorry to hear that you are now facing such issues when playing The Division 2.

In order to help you and possibly isolate the issue, could you please click this link.

The steps you will find in the article will help you resolve issues like you've been experiencing.

If the issue persists, please let us know! 👍

about 2 years ago - Ubi-TheBerry - Direct link

Hey @lazytiger20 ,

Thanks for getting back to us.

If you're playing via Wi-Fi and are at a distance, this will impact your connection.

Could you please ensure you've also completed all of the steps in our connectivity guide too?

about 2 years ago - Ubi-TheBerry - Direct link

Thanks for the update @lazytiger20

In which case, could you please contact us directly via our Support Site, Facebook or Twitter so we can look into this further with you?

Thank you!