[2020] at this point i dont care about fixes

Thanks for providing this feedback and sorry you feel this way. I will certainly be sure to forward this feedback to our game team for further review and while I would not be able to provide specific game information without more specific details of the issue you are experiencing, I would like to clarify a few bits of information.

First of all, as most players will have different hardware and software configurations on their home device, there is often something which causes a problem for one player but not another ten, fifteen or hundred players with a similar PC build. The reason we ask for system reports is to look for these outlying cases as often these errors are caused by things that people wouldn't normally expect.

Secondly, the reason to ask for images and video clips of bugs and graphical errors is as the saying goes, "a picture is worth a thousand words". While someone could provide an incredibly detailer report to us, if we can see them experiencing this issue in a visual format it is a lot easier to tell exactly what happened leading up to the cause of the reported issue. Also, a lot of the time it helps us know if this is something which can be easily replicated or a one of situation which while annoying, may not occur again for another hundred hours of play time.

Lastly, while I understand we do not always communicate the outcome of any investigations, this silence is not "an admission of guilt" as you put it and more a case of us not wishing or not able to provide any specific details until we have a solid information regarding future updates or patch notes which will address a particular situation.

While I understand this may not be response you were hoping for, I hope this goes some way to clarifying the reasons we ask for specific information, but if you have any further queries or would like to provide any additional feedback, please feel free to do so here or via any of our direct contact methods listed below :

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Please note that it may take us some time to respond to your post, especially when contact volumes are higher. In some situations, we won't be able to reply in every thread you open. Not replying doesn't mean we have closed the case, or that we haven't forwarded your report to the team. You can read about this here.

As Litten mentions above, sometimes it can take us time to provide an official update as we are awaiting solid information from the development teams. The investigations can take time, and as a result we are not always to update our players as frequently as we would hope to.

We appreciate players, like yourself, taking the time to record video footage and sending it to us, as this does help in our investigations. I am sorry to hear that you feel as if we are ignoring you, and I can assure you that this isn't the case.

Thank you for taking the time to share your feedback with us. We apologise for any inconvenience that has been caused for you.