Original Post — Direct link
Yesterday around 11PM finished playing Division 2, logged out, went to bed, woke up this morning, logged into Division 2 just to find out my agent is completly deleted ? I haven't used delete agent button neither did i ever use bugs, after 100+h into the game and just agent deleted, ubisoft can you help ?
over 4 years ago - Ubi-Baron - Direct link
Hi Zainolol,

We're sorry to hear that's occurred.

Please make sure you have included the following in your case:
CHARACTERS MISSING:
LAST TIME ACCESSED:
EST. PLAYTIME:
CHARACTER LEVEL:
EST. OF XP:
DARKZONE LEVEL:
GEAR SCORE:

This will help the team to locate this character for you.
over 4 years ago - Ubi-Mark. - Direct link
Hello Zainolol!

I restored your Agent. Can you please log into the game and check if everything's ok?
over 4 years ago - Ubi-Mark. - Direct link
Originally Posted by Zainolol
Yes everything seems the way it was before deletion
I'm glad to hear it. Happy gaming!
almost 4 years ago - Ubi-Orion - Direct link
Originally Posted by BICS_Jolo
Hi good day my agent got deleted while i was asleep, i dont know how. Can i get it restored please.

CHARACTERS MISSING: 1
LAST TIME ACCESSED: 7 hours ago
EST. PLAYTIME: i cant remember
CHARACTER LEVEL: 40
EST. OF XP: i cant remember
DARKZONE LEVEL: i think between 12 and 20. I dont play dz much.
GEAR SCORE: char lvl 40

Additional info.
CLAN: hot corn
CLAN LVL: 18
Hey there.

Sorry for the delay in getting back to you on this.

Thanks for reporting this to us. So our team can investigate further can I ask you to submit this information on a support case if you haven't already done so? You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by KillerMazdak
The system deleted my agent, KillerMazdak only one agent level 669
Hey there,

Sorry to hear that this has happened would it be possible to provide the answer to the following questions in a new case to us please?

CHARACTERS MISSING:
LAST TIME ACCESSED:
EST. PLAYTIME:
CHARACTER LEVEL:
EST. OF XP:
DARKZONE LEVEL:
GEAR SCORE:

Additional info.
CLAN:
CLAN

Many thanks in advance