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@ubi-gizmo @ubi-blue
Hello,
I have accidentally deleted my main character and put in a support ticket [censored]. How long does this usually take to look into? And is it possible to fix?
Thanks in advance.
@ubi-gizmo @ubi-blue
Hello,
I have accidentally deleted my main character and put in a support ticket [censored]. How long does this usually take to look into? And is it possible to fix?
Thanks in advance.
Hey @hr4m1r3z, sorry to hear that! I have looked into this, and I can see that you have an active case regarding it. Could you please check your inbox and update your case? Once you have done this, the team will be able to investigate this further with you.
In the meantime, if you require any further help from us, you know where to find us.
@guest-3sjngkcb
Hey there.
We certainly can look into this with you but to do so you'll require a support case as it's not something we can investigate over the forums unfortunately.
You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.
Thanks.
Hello @uk_werew0lf,
Thanks for reaching out and I'm sorry to hear about your experience.
As you mentioned freeze in-game, I already replied to your other post in this thread.
Iif you have any other questions, please let us know.
No worries at all @uk_werew0lf! 
Hey there @CNE100
Sorry about the delay both in this forum response and on your ongoing support case.
It looks like you should have received an email with an info request about your character recently. If you respond to that with the requested info, our support team will be able to help you out after that!