Original Post — Direct link

Posting here because Ubisoft Support on Twitter literally provided the same link to report that I had been using and NOTHING has been done. What is the point in having such a support account if they do not pass on info like this?!!!! (see attached image)

Undeniable proof. send these links to the player report Dept. that your website will NOT let me send them too. or is that too much trouble for you?

and fix your support page so players can report cheaters easily. not disabling additional methods to submit or hiding it in 1 specific browser. Seriously what is wrong with you? Do you understand the consequences when you do not take scrubs like this seriously?

It started with 1 scrub shooting through all walls in DZ. Now there are many because that is the example that scrub set because you did nothing! You lack of action is making this far worse!

2 months ago - Ubi-MrM - Direct link

@Holyr00d Hi !

I've taken note of your report, and I'm sorry to hear that another Player impacted your experience in The Division 2.

This thread has been moved to the Player Support section of the forum, to bring you the best possible support.

The video links have been removed from the post, as naming and shaming is not allowed on the forum (section 5.1 of the forum rules).

As you mentioned having proof, I invite you to provide us with the links (no need for the video files directly) via our Help website.

Feel free to let us know if you have questions, or for any other Issue !

about 2 months ago - Ubi-Poseidon - Direct link

Hey @Holyr00d , and my apologies for the delay on responding back to this thread. I've created support case for you that has the following case number: 17767512
Can you please let me know if you are unable to access it? You should be able to locate it by logging in on the site here. From there, you can add information to your case and a support agent will be with you as soon as they can. However, please know that we have been experiencing a much higher volume of contacts recently so you may see a delay. I suggest adding all of the details you can in your first message on the case and then waiting for an agent. If you update your case again before you get a reply, you may lose your spot in our queue.
I'm sorry that you had this experience in The Division 2, and again, please let me know if you are not able to add details to your support case.

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