Original Post — Direct link

Please fix those god damn bugs, it's really feelling bad when the program bugged there and no responde.

over 2 years ago - Ubi-Viral - Direct link

@megaprime-w Hey! Sorry to hear that you are experiencing a crashing issue when playing.

Are you getting any error messages when this happens?

Does this happen when you launch the game or during playing?

Have you tried the troubleshooting from here?

Thank you and we look forward to your reply.

over 2 years ago - Ubi-Froggard - Direct link

Hey @racdavies

I'm sorry to hear your game is crashing too. We're not blaming your PC, but we need to ask you to do some troubleshooting on your PC to help resolve it first of all to rule these causes out. Ubi-Viral has posted some above, but there is also some more steps found in here that can help.

If you still have issues after these steps, let us know here and we can create a support case for you, as we'll need to get some system files (DX Diag and MSInfo) from you to look into this further. 

If you would prefer to contact us via live chat, you can do so here and we can get your files from you whilst speaking to you on there. 

As live chat isn't always available, you can also reach out through a private message on Twitter or Facebook if you prefer, as that will also create a case for you and we can then get your system files off you through there. 

If you do contact us through one of the above options, please mention what steps you have already done, or just provide links to those articles so they don't get suggested to you again. Also, please let us know here if you have, otherwise we will create the support ticket for you let us know you still need assistance.