over 3 years ago - Ubi-Mark. - Direct link

Hello @TheNorfolkian,

Sorry to hear about your experience.

I passed it along to the development team for further investigation.

While the team is looking into it at the moment, can you please perform all of the troubleshooting steps listed in this article? Alternatively, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to this issue.

Many thanks and if you have any additional questions, please let us know!

PS: I also merged your thread with another one to keep everyone up to date.

over 3 years ago - Ubi-Mark. - Direct link

Hello @TheNorfolkian,

Sorry to hear about your experience.

I passed it along to the development team for further investigation.

While the team is looking into it at the moment, can you please perform all of the troubleshooting steps listed in this article? Alternatively, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to this issue.

Many thanks and if you have any additional questions, please let us know!

PS: I also merged your thread with another one to keep everyone up to date.

over 3 years ago - Ubi-Mark. - Direct link

Hello @bielik01,

Thank you for the update! I already reported this to the development team for further investigation. Once we have more details regarding this particular issue, we will let everyone know through these forums. Apologies for any inconvenience caused by this.

over 3 years ago - Ubi-Mark. - Direct link

Hello @bielik01,

Thank you for the update! I already reported this to the development team for further investigation. Once we have more details regarding this particular issue, we will let everyone know through these forums. Apologies for any inconvenience caused by this.

over 3 years ago - Ubi-Milky - Direct link

Thank you for this information pesto, I have added this issue to our Megathread under Seasonal Event Bugs for tracking purposes.

If any other players experience this issue also, please provide us a video clip by uploading one to a video hosting website such as Youtube etc, as at the moment we do require more clips and save files from affected players, to aid our current investigation, thank you.

over 3 years ago - Ubi-Milky - Direct link

Thank you for this information pesto, I have added this issue to our Megathread under Seasonal Event Bugs for tracking purposes.

If any other players experience this issue also, please provide us a video clip by uploading one to a video hosting website such as Youtube etc, as at the moment we do require more clips and save files from affected players, to aid our current investigation, thank you.