Original Post — Direct link
Last Resort Apparel Cache Key issue.

After I have leveled up 3-4 times I am not receiving my key. It states that I have 3 more levels to receive key and after each game it'll say 3 more levels. There seems to be a bug with this unlocking.I spent 3-4 hours playing The Division 2 yesterday 7/Oct/2020 and tonight 08/Oct/2020. I did exit the game, restarted my console, it's not my PS4 nor is it my internet connection, this is an Ubisoft/Massive Entertainment game/The Division 2 issue.
I have only received 4 items since the start of this event on Tuesday. I haven't received any Apparel Keys since and I play this game a lot!
Will you please look into this as I am appalled by the influx of bugs in this game. I'm unsure if other players have the same problem but playing the game during an event and not receiving the rewards is a great waste of my time.

Thank you.
over 3 years ago - Ubi-Baron - Direct link
Hey guys,

As mentioned, by coosaspot, this issue should have been resolved in the update today.

Are you still seeing this after that update?
over 3 years ago - UbiExcellent - Direct link
Thanks for sharing that link and for keeping in touch about this, coosaspot! I'm happy to hear everything is working properly for you now.

Welcome to the forums, VoidScout! Details on whether the keys will be retroactively added have not been shared. Please keep an eye on The Division's Twitter and forum pages for any information on this.
over 3 years ago - UbiExcellent - Direct link
Definitely stay tuned for any updates on this, tchr08!
over 3 years ago - Ubi-TheBerry - Direct link
Hey there guys,

This issue should now have been resolved and compensation has been distributed to eligible players.

You can read this update from the team here.

If anyone is still having issues with this, please contact us through our Support Site or Facebook and Twitter so we can take a closer look.

Thank you!