Original Post — Direct link
The problem: about 5% of time when looking at 2nd piece of loot my game freezes.

When did problem start: before World of New York came out, started happening right after one of your big update/patches

My fix: ctrl alt del is only way out of the problem.

What have I tried to fix problem:
1) verify flies several times
2) unistalled game and reinstalled several times
3) made sure all drivers were updated
{ at this point even tho I was sure it was on your end I bought a new pc going from window 7 to window 10}
4) bought new pc with upgrades to both windows, ram and video card

So reason I figure its on your end is because ive done everything possible to fix and its a set problem, game never freezes while looking at loot unless its 2nd piece, so never freezes looking at just 1 piece and if it doesnt freeze on 2nd piece it will not freeze even if looking at 5 pieces.

So I thought I was alone in this problme but played with a guy having same issue.
over 3 years ago - ubi-smash - Direct link
Hey Marc0Poli0, I am sorry to hear this has been an ongoing issue for you in The Division 2. To help provide this to our team to further review the problem, could you please create a support ticket with your MSINFO & DxDiag attached? If possible, could you also provide in the ticket a video of the issue reproduced? We'd be happy to share this with our development team to further review. Thanks!
over 3 years ago - Ubi-Borealis - Direct link
Hello there Marc0Poli0!

I was unable to find your support ticket. Would you be able to let me know the case number?

Additionally, if you haven't already, would it be possible for you to send us a video that shows this issue happening in-game? This would help us to investigate the issue further and to see if there were any patterns, beyond it being the 2nd piece of loot.

Thanks!