Original Post — Direct link
Hello,
I download Division 2 on Xbox One. When I first open it up, it downloads and installs a patch, then crashes. When I go back in, it takes to me to setup, but when I get to the Setup | Extras page and click A to finish, nothing happens. I've tried to power cycle the Xbox which doesn't help. What's going on?
about 2 years ago - Ubi-Bandicoot - Direct link
Hey cmacom,

Just to double check, are you holding the A button down to finish as clicking it is not enough to progress past this screen?

If this doesn't work, please let us know so we can take a more in depth look, thanks!
about 1 year ago - Ubi-Baron - Direct link
Hi PR0PPANGLESH,

We're sorry you've been encountering that.

Just to confirm, the game is not frozen at this point, it just won't let you progress?

Do you have an alternative controller that you could test to see if the same thing happens?

We would also advise clearing the consoles cache, which will clear the temporary files. You can do this by turning off the console, unplugging it, waiting a minute, plugging it back in and turning it on again.
14 days ago - Ubi-Redbeard - Direct link
Sorry to hear that, gsweater.

Could you confirm if you have power cycled your console and tried another controller, if possible?

As mentioned above, we would also advise clearing the console's cache, which will clear the temporary files. You can do this by turning off the console, unplugging it, waiting a minute, plugging it back in and turning it on again.





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