Original Post — Direct link
How can I play and solve this error ALPHA-03 I just bought the game and I can't play it, spend on something that I can't use, I hope you can help me and fix this. game on xbox one
over 2 years ago - Ubi-Spud - Direct link
Hey there, thanks for getting in touch!

We are able to offer Support in English at the moment. Please translate your message, and we will be happy to help!
over 2 years ago - Ubi-Spud - Direct link
Thanks guys, I'm sorry you are getting this error when trying to play the game. please run through the steps in this FAQ to resolve - it will eliminate and connectivity issues that may be causing this.

Here is the PC guide as well for the OP.

If the issue persists, please create a case and send us a screenshot of your port forwarding settings. We will then be able to assist you further.
over 2 years ago - Ubi-Thrupney - Direct link
Hi Cesaurrielll, thanks for clarifying your question for us. Sorry to hear you can't connect to the game.

We have a connectivity troubleshooting guide for Xbox which I'd recommend following. In particular, be sure to contact your ISP to ask for their help in setting up UPnP and having an open NAT.

If that doesn't help, please let me know if you are able to connect to other games from your Xbox without issue, and if you're able to try connecting using a different network (for example, by setting up a wireless hotspot with your phone, and connecting to it via Wifi).

Please let me know if I can clarify any of these steps
over 2 years ago - Ubi-Mark. - Direct link
Hello Cesaurrielll,

Thanks for reaching out! I'm afraid that we can offer support only in English. Have you tried the troubleshooting steps we provided by any chance?

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