Original Post — Direct link

I've been dealing with a frustrating problem that I'm hoping there's a documented fix for. Without getting too wordy, the short version of my problem is this: I fire up D2 and play my heart out. I put D2 down for a couple of hours, I do other stuff on my computer, and when I fire D2 back up, there's a very noticeable graphic that's noticeable as the numeric loading graphic starts, it continues at character selection, and never goes away once you get into the game. If I reboot my PC and go back in, it's perfect.

As far as troubleshooting and relevant information goes, I have closed every non-critical process that could be safely shutdown, my drivers are up-to-date as of last night, my game client is updated, and I'm running a liquid-cooled 3080 and x12900 - neither of which are overclocked, 64GB of speedy DDR4, and my only drives are PCIe 4.0 NVMe M.2 SSDs. I can survive by rebooting my machine to play, but it's such a pain in the rear to do it given how much I use my desktop, I'm hoping I'm not the only person that has noticed and documented this problem.

Edit: I can launch any other game and play it just fine, there's no graphical lag or performance issue in anything other than Division 2.

over 2 years ago - Ubi-Viral - Direct link

Hey! Sorry to hear that you are both experiencing this issue. Thank you for sharing your system specs and what you have tried so far to resolve this.

One thing I would like to ask for you to test is to clear your Windows temp files between the gaming sessions and seeing if that help.

  1. Press the Windows Button + R to open the "Run" dialog box.
  2. Enter this text: %temp%
  3. Click "OK." This will open your temp folder.
  4. Press Ctrl + A to select all.
  5. Press "Delete" on your keyboard and click "Yes" to confirm.
  6. All temporary files will now be deleted.


Please let us know if the lag continues after doing this.

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@mannstooka Thank you for your reply and sorry to hear that this issue is continuing.

One thing I did think about was maybe this is related to Shader Caching. Could you try turning this off and seeing if it helps?

Go to your NVIDIA control panel> Manage 3D Settings, turn off Shader Cache and hit Apply.

If that does not work could you do a clean driver install of your GPU drivers?

over 2 years ago - Ubi-Orion - Direct link

@mannstooka

Hey there

I'm sorry to hear that the issue has persisted.

Can I ask you to confirm as much of the following as possible, please? This information has been requested by the Division team.

A link to a video demonstrating this showing the FPS counter active
Screenshot of the Nvidia Control Panel 3D Settings/Radeon Live settings

Please also provide the following information:

Do you have Vsync activated?
Do you have DX 12 active ? Have you tried changing to DX11 and if so does this have any noticeable impact? This is under graphics settings if you weren't already aware.
Do you have a beta version of any BIOS update?