Original Post — Direct link

Help! I'm running but getting nowhere! It kept up until I fast traveled.

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about 1 year ago - Ubi-Galaxy - Direct link

Hey everyone

I'm sorry that you've had these issues, since TU17.

In order to investigate, we'd need some information:
@P0ker-Face is it the first time that you get stuck like that or does it happen every time you go across that section of the map?

@Jessa246 Do you remember in which areas of the map your character stopped moving?

Also, it seems that the game is crashing a lot for you. Could you please let me know the following:

  • Are you using DirectX 11 or 12?
  • Do you have HDR enabled?
  • Is the low latency setting enabled?
  • Do you get a specific error message when the game crashes?
  • Have you already tried to verify the game files?


These information can help us provide the support you need.

Thank you very much.

about 1 year ago - Ubi-Perseids - Direct link

@P0ker-Face This might actually be caused by the latency issues that players have been experiencing on the servers lately. The team did address this in their Twitter post

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