Original Post — Direct link

Division 2 hardcore player.

game will freeze leaving the character hovering in the game arena - getting shot or sometimes in the boo stood doing nothing.



Yesterday played 13 hours solid - no issues - today froze after 15 minutes.

Lost many many lvl40 characters due to freezing - cant bring myself to play anymore


3 machines in the house of the same spec - they all freeze at some point but never at the same time.

Checked game files
DX11 only (also have run with DX12)
Shut down easy anti cheat
Updated all drivers
Increase virtual memory
Dropped graphics settings
Fixed extra fans to graphics card for cooling
Installed on both spinning disc and SSD
Ran as Admin
Stopped all anti malware and securing other than defender
upgraded Ram
Changed to different graphics card

crashed this morning - DXdiag and MSinfo available

Simon

over 2 years ago - Ubi-Akatsirin - Direct link

Hey Simon @uk_werew0lf

Thanks for your message and sorry for the delay in that answer !

Could you reply to that info so we can see if it's possible to recover the character please ?

NUMBER OF CHARACTERS MISSING: 
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED: 
ESTIMATED PLAYTIME: 
CHARACTER LEVEL: 
ESTIMATE OF XP: 
DARKZONE LEVEL: 
GEAR SCORE:

over 2 years ago - Ubi-Nacho - Direct link

@uk_werew0lf Hello there!

Thanks for taking the time to share this information with us. Regrettably, as all the characters you're missing are Hardcore, we'd be unable to restore these. Apologies if this was not the response you were hoping for.

We'd still like to assist you in troubleshooting these crashes/freezing issues, to prevent the further loss of any characters. Should you wish to resume troubleshooting at any point, you're welcome to get in touch, and we'd be happy to help.