Original Post — Direct link

Season 9 mask has some clipping issues I tried different apparel same issue

16 days ago - Ubi-TheBerry - Direct link

Hey @lioyd2k ,

Thank you for getting in touch and reporting this!

May we please know the names of the other masks / apparel you've encountered this with?

6 days ago - Ubi-Borealis - Direct link

Thanks for providing us with some more details about the issue you've encountered with the Season 9 Mask, @Lioyd2k!

I've passed on your report to our dedicated teams so they can take a closer look at this. If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out in the News & Announcements forum for any future updates.

Thanks! 😊

6 days ago - Ubi-Borealis - Direct link

Hello again @Lioyd2k!

Our dedicated teams are taking a closer look at this, and they'd like some additional information from you. Can you please let us know the following:

  • Can you upload a photo from the barber with your appearance?
  • Can you upload a photo showing all the apparel items that you are using?
  • Can you specify if you encountered this issue on both male and female agents type? 

Thanks! 😊