Original Post — Direct link
I just tried to play the knockout of COTD, but my screen was frozen for 11 (!) seconds before I could drive in the first round. The screen was stuck while displaying "4 eliminations this round". The warmup was also delayed. Why does this happen? I know that sometimes you can get stuck in the menu when player skins are loaded, but that was not the issue this time. It happened on the div 1 server. There was at least one more player affected by this. I also read it quite regularly in the chat when it happens to others, but I have never or barely ever had this issue myself.
over 3 years ago - Ubi-Raziel - Direct link
Originally Posted by timwie-
I just tried to play the knockout of COTD, but my screen was frozen for 11 (!) seconds before I could drive in the first round. The screen was stuck while displaying "4 eliminations this round". The warmup was also delayed. Why does this happen? I know that sometimes you can get stuck in the menu when player skins are loaded, but that was not the issue this time. It happened on the div 1 server. There was at least one more player affected by this. I also read it quite regularly in the chat when it happens to others, but I have never or barely ever had this issue myself.
Hello!

I'll be honest, this is also something I'm unfamiliar with. 11 seconds is a very long time too, so I would've thought this would be more recognised.

The only way we'd be able to investigate this is if we could get a video presenting the issue, would that be possible? This musn't have shown in our testing.

Thanks!
over 3 years ago - Ubi-Raziel - Direct link
Originally Posted by timwie-
No video.

There are similar issues like the one I mentioned. I know for sure that many players get a freeze that occurs when you join a server, and then open your menu, profile or interact with the top bar to change your volume (example report). I assume you are familiar with that one?

Another type of freeze happened way back when the COTD would restart the map before the first round started. A lot of players would start that round really late, because they would be stuck in the loading screen for a minute. (also mentioned in the same thread)

My freeze today was very similar, but it happened without me interacting with the menu. I'm not sure if all these issues are related, but I wouldn't be surprised. If I had recorded a video, it would show the "4 eliminations this round" box that is always displayed in a round, then a freeze, and them I am suddenly in the race with 11 seconds on the timer already. The game was completely unresponsive and did not register my inputs during that time.
Hey, thanks for getting back to me.

Yes, I am familiar with that freezing behaviour. Our team have been notified however due to the inconsistent behaviour, we don't appear to have been able to reproduce this ourselves.

I understand a video is not always possible and these issues often catch us by surprise. I'll forward the scenarios you describe to our team. We'll test for this as best we can, so we can find a solution.

We'll continue to do our best to optimise the game; all the very best!