[2020] "You're not connected to Uplay" even though I am

Hello! I will do my best to help you with this.

Can you please confirm if you receive any errors, other than what is shown in the above image?

If you have a Switch account linked to your Ubisoft account, please try temporarily unlinking it to see if that helps. This is an ongoing investigation of ours.

The steps in the following support article should also help you: https://support.ubi.com/en-gb/faqs/000025947/

If you are using a VPN, please also try disabling it to see if that helps.

I hope that helps!