Original Post — Direct link

Hello all,

I need your help.

I get the following message every time I start TM 2020. Connection failed (Error code: 401)
So it´s not able for me to play online. I just can play offline the whole time
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I also open the ports for TCP and UDP but without success.
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I tried it while my AntiVirus was off..... without success.
I also tried it via EPIC Game Store ....without success.


Is there any solution for my problem?

Thanks and best regards
André

about 2 years ago - Ubi-Auron - Direct link

Hey @Andre-R-R-B and welcome to the forums!

Sorry for the delay in getting back to you. Have you managed to resolve your problem now?

If not, it is possible that it's caused by having a Switch account linked to your Ubisoft account. For test purposes, please try unlinking it to see if you can then play the game without issues. You can find a short guide on how to do it here. Thanks and let us know how it goes!