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I purchased Club Access last month. The game then said something about how it didn't work and that I should try again. It charged $50 to my bank account but I never got the Club Access. I still have Starter Access. What do I do? I don't feel comfortable trying again when it already stole $50 from me. BTW, I never even got an email regarding the purchase.
Originally Posted by Dexterian63Hello Dexterian63,
I purchased Club Access last month. The game then said something about how it didn't work and that I should try again. It charged $50 to my bank account but I never got the Club Access. I still have Starter Access. What do I do? I don't feel comfortable trying again when it already stole $50 from me. BTW, I never even got an email regarding the purchase.
I'm sorry to hear you've had issues with your purchase
Do you have any record of it? Such as a confirmation email that may have since come through, or anything in your Ubisoft Order History?
Could you please contact us directly via our Support Site or you can also reach us on Facebook and Twitter so we can take a closer look please?
Thank you!