Original Post — Direct link

Before the update my rank was Silver II, however now it's Bronze II.
This is particularly annoying, since ranking up is quite a long process.
In my opinion, this is unfair towards the whole community (if everyone got set back).
Ranking up is annoying and this should be fixed.
If someone has already ranked up for example from the Gold III they got set back to to Master I and adding a whole level would make them "above Master I" (which doesn't exist), just set that person's rank to Master III + the points they got before the fix.
If this does get fixed, thank you.

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @deadhande4

Thank you for reaching out.

Sorry to hear your rank dropped following the update.

Do you happen to have any examples of the before and after?

Otherwise, the ranks are soft reset at the start of a new month anyway, given the update's timing this may have been related.

We're unable to amend any player's ranking in any capacity, but we'll keep an eye out for similar reports.