devtrackers.gg
Hello there.
To start this topic addressing a few questions I'm sure many of you will have, here is a summary:
- Trackmania 2020 (and Trackmania² Stadium) have the same behaviour: the game will start. It will connect to online games (arcade servers, track of the day, Cup of the day, etc) with no problems. Whenever the game finishes (the countdown of the match reaches an end), I will not connect to a new match. This happens around 80% of the time, and the odds of me connecting to a new match with the server turning is increased if there are fewer players on the server.
- No other game, software, website, streaming service, communication tool (such as Teams or Google Met), or even university online classes malfunction at my PC with current networking configuration;
- Current Google speed test puts my network connection at 95Mbps DOWNLOAD and 79Mbps UPLOAD;
- I have tried, so far, the following "solutions, as proposed by the case 16966676 of Ubisoft official support:
- checking if offline mode is active (even though I have stated on my inicial claim that the game malfunctions during online matches;
- checking if proxy settings are taking place;
- checking for conflicts with other software, by inactivating everything prior to Windows startup;
- checking if ICS (Internet Connection Sharing) is active;
- fowarding the necessary ports for Ubisoft to have a direct connection to my PC (that is TCP and UDP: 2350-2450 and TCP 80 and 433);
- checking if I have any VPN software active, MS Windows or note;
- flushing my DNS and reseting my Windows "hosts" file;
- performing a clean boot, which is virtually the same as checking for conflicts with other software;
- reseting my modem to clear cached network information (I giggled at this one);
- checking for driver updates and DirectX and Microsoft .NET updates;
- fixing my IP, fowarding ports and sending all network info for them, which means I'm at a risk here, because random support staff have all my network information for them to do anything they want.
- I have uploaded thus far, 15 files with evidence that the problem is not with my setup, .nfo files, numerous screenshots, evidence of my network connection info, DxDiag files, and so on;
- Everytime the game fails to connect to a new match in any server, there is a two minute minimal timeout. This is particularly bad for Cup of The Day, because usually when the server sends the players for the pre-match warmup, there is a 02:30 second waiting time for connections. This means by the time I can connect again, after the timeout, the COTD has already started, and I'm out.
- There was never any attempt from Ubisoft to do assisted testing of any sort;
- Ubisoft never answers my questions, they only ask for useless evidence which they know is correct;
- The person responsible for the case changes with every interaction, and usually the new guy don't read the whole case, meaning that I have to constantly redo things I did previously;
- There is never an answer from Ubisoft after only one interaction. I have to answer serveral times the same ticket to force anyone to answer me with a rushed tutorial once again.
The opened case is THREE MONTHS OLD. So far, they didn't sent me any piece of information that is remotelly close to individualizated. All they did in three months was sending cutouts of tutorials they have available at the support page for the game. Even though they have a dangerous amount of information about my PC and my networking configuration, they do not have any piece of advice concerning my case, only general tips.
That said, I ask your help players:
- Do you believe I have any regulatory costumer protection service I can approach?
- Do you have any advice of how to deal with Ubisoft Support so that I have actual relevant help?
- Do you believe I'm entitled to a reimbursement of the game, since I can't play it?
Any tip you provide me will be an amazing help. Thank you fellow players.