Original Post — Direct link

On the spring 2023 campaign my PB on #15 and #19 vanished overnight. As if i've never played the maps before, no other maps seem to be affected. My profile still shows I received the trophies for completing the red and blue medals. Is there any way I can restore my PB's without having to set new ones?

Basic steps already taken:
Restart pc
Verified game integrity files through steam
Launched though ubisoft connect

Images were to large to upload so they are here: https://imgur.com/a/dJPUvYA

about 1 year ago - Ubi-Massilia - Direct link

Hello @anepicbro

Sorry to hear that your campaign PB's disappeared and thank you for the screenshots provided.

As your time possibly should be synchronized with your profile on the servers, we first would recommend you optimizing your local connection to the Trackmania servers.

The following support article will provide you with the necessary steps.

To check your connection, we'd also like to receive images from your router settings and port forwarding, which is suggested in the support article. We can then check those for any limitations in your network.

Should the issue persist, we also have already informed our developers about it. They weren't able to reproduce this issue on their side and therefore would need further information from you as well.

If you could answer us the following questions:

  • Was there an update while the issue occurred ?
  • Does the issue get fixed after reinstalling the game ?
  • Can you send us a screenshot with the result of an internet speed test for your connection ?


In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !