Original Post — Direct link
I got a "Starter Access" of a new Trackmania 2020, but why does Ubisoft Connect demand a key from me and I did not receive any keys from this. What to do?
almost 4 years ago - Ubi-Milky - Direct link
Hello MarkMany, thanks for posting and welcome to the forum!

Would you be able to tell me if you bought the game from Ubisoft Connect or Epic?

To try to solve this, would you be able to make sure your game launchers whether that be Epic and Ubisoft Connect, or just Ubisoft Connect are set up in their properties to run as administrator?

First, locate the Ubisoft Connect game launcher .exe file, Epics .exe file and the games .exe file.

The Ubisoft Connect .exe file is located here by default - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\

- Right click on the files and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Now do this for the games .exe file and any other launchers you may be using
- Once admin settings are set up for each .exe file try launching the game

Next if this fails to work for you, make a back up of the 'ownership' file in this location > C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Then delete the file that says 'cache' in the same location.

Try launching the game afterwards and let me know if it resolves the game asking for a key?
over 3 years ago - Tona. - Direct link
Hello,

Did you try Ubi-Milky's tips? Could you please tell us more about what launcher are you using? (Epic or Ubisoft Connect)?