Original Post — Direct link

Heyo !

I have a new problem recently when I want to launch the game my pc says to me that the files have been corrupted or something and that the application won't launch. And even if I analyze the files from the Ubisoft connect launcher it says that there is no problems with the files of the game...
I don't know what to do 😕
Thanks for your help 🙂

almost 2 years ago - Ubi-Milky - Direct link

Hello @Ouandji-TM thanks for getting in touch with us and very sorry for the delay in replying.

Could you please check out our pinned thread and follow the first two sets of troubleshooting steps contained in this thread here? >
https://discussions.ubisoft.com/topic/112928/

Please let us know how you get on afterwards.

almost 2 years ago - Ubi-Milky - Direct link

No worries Ouandji-TM best of luck and keep us updated on how your troubleshooting goes?

If you have exhausted every step in our pinned post, I would also advise the following tech troubleshooting steps also for this kind of launch issue > https://www.ubisoft.com/help?article=000061047

Our QA team have also been recently investigating this issue and would like to ask the following to players affected, if you can help answer >>

  • Does your Windows Firewall, antivirus or any other programs prevent the game from launching if you check your internet settings and blocked programs?
  • Does the issue still occur after reinstalling the game altogether?