Original Post — Direct link
Today, i tried to load TM, but my profile got resetted. I lost my Club access, trophies and medals, jsut everything. I reinstalled the game and the launcher but nothing changed. What can i do about it?
about 4 years ago - Ubi-Milky - Direct link
Hey paul98paul,

Sorry to hear this and welcome to the forums. Did you by any chance have a Uplay+ subscription?

The first thing I would recommend would be to verify Trackmania's game files, you can do this here -
https://support.ubisoft.com/en-GB/fa...-In-Uplay-UPC/

Try to launch the game afterwards and let me know what happens then.

Could I also ask if you know if you were using cloud saving or saving locally to your hard drive?

By default, the Trackmania local save game file is located here -
C:\Users\'username'\Documents\Trackmania
about 4 years ago - Ubi-Milky - Direct link
Hi paul98paul,

Thanks for getting back to me with that. I've took a quick peek at your account and can see that you have a different access to the Club Access you have purchased.

Can I confirm with you the exact date that you purchased the Club Access version, as sometimes it can take up to 24 hours for this to appear on your account and in game?