Original Post — Direct link
Since the start of the game I can't play trackmania 2020,

  • I have a good PC (ryzen 1700X, 1060 6GB and 16GB of RAM) and I don't even have 10fps in game with the lowest graphics and 720p,
  • I tried everything, obviously I checked if the game was turning on my GPU and it was, I also checked if it was turning on all the cores of the processor and it was too
  • I looked over the forums and I saw nothing that could help with my problem
  • I know someone who have aproximately the same setup than me (he have a intel CPU instead of me) and he play the game at 144fps 1080p without any problem


The trackmania support of ubisoft is disabled for now so I can't tell them my problem so please if you know something that could help me tell me I think this is my last solution until a patch magically fix my problem or until the ubisoft support come back
almost 4 years ago - Ubi-TheBerry - Direct link
Hey there DAYGAAAA,

Sorry to hear you're having issues.

Please give the steps in our guide a try.

If you're still having trouble after completing those steps, please contact us through or Support Site or Facebook and Twitter so we can take a closer look and send over your system files.

DxDiag

Msinfo

Thank you!
almost 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by DAYGAAAA
I already tried everything in your guide and nothing changed, and as I said your support is disabled and I know that if I try to use the twitter support, it's gonna be the same as this forum like "try our guide etc" can I have an email adress or something to give you my DxDiag and my MsInfo ?
Hey there,

We don't have a direct email address available and require files through a Support Ticket or Live Chat.

I apologise this is currently unavailable for your region, however if you're able to upload them to a file hosting site a provide a link, you can forward them to our Social Teams.

In the meantime, I'd also suggest this connectivity guide to ensure your connection isn't the issue either.