[2022] Funds not added to wallet

Hello @scodav! Welcome to Discussions!

I'm sorry to hear that your funds are not getting added to the wallet. Typically, if you are seeing that funds were taken from the bank but the order did not go through, the pending charges will drop off in 5-7 business days depending on your bank. I did go ahead and take a look at your account and I'm not seeing any purchases have gone through on our end. I apologize for the frustrations with contacting our Support team, but we'll want you to go ahead and create a ticket or reach out over social media so that our Store team can take a closer look into this for you.

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Or you can reach out to us through a PM on Facebook here.