Aurinya

Aurinya



10 Jan

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Thank you for your reports. We are looking into the intermittent connectivity issues. In the meanwhile, please keep your posts in one thread:

https://forums.lineage2.com/topic/10493-cant-get-past-server-selection/?do=findComment&comment=78964

Thank you!

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Thank you for your reports. We are looking into the intermittent connectivity issues. In the meanwhile, please keep your posts in one thread:

https://forums.lineage2.com/topic/10493-cant-get-past-server-selection/?do=findComment&comment=78964

Thank you!

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Thank you for your reports. We are looking into the intermittent connectivity issues. In the meanwhile, please keep your posts in one thread:

https://forums.lineage2.com/topic/10493-cant-get-past-server-selection/?do=findComment&comment=78964

Thank you!

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Thank you for your reports. We are looking into the intermittent connectivity issues. In the meanwhile, please keep your posts in one thread:

https://forums.lineage2.com/topic/10493-cant-get-past-server-selection/?do=findComment&comment=78964

Thank you!


03 Jan

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

For privacy reasons, we cannot discuss payment issues on the forums. Please submit a ticket to our Support as suggested in the error message.

Thank you!


02 Jan

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Please refer to point 10 of our Lineage II Rules of Conduct which are very clear about account sharing. For more information you may also refer to this article of our Knowledge Base. 

... Read more

30 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

If you are unable to change your email through the Account Management page of your NCSOFT account, please submit a ticket to our Support and they will help you change your email. 

Thank you!

Comment
    Aurinya on Forums - Thread - Direct
12 minutes ago, huntereksz1990 said:

Hello ban activity . Nick    K0cia     server " Giran " classic .  0 bot, 0 illegal actions. PLZ HELP

Greetings!

If you would like to appeal your ban, please send an email using the mail associated with your account to [email protected]

Thank you!


28 Dec

Comment
    Aurinya on Forums - Thread - Direct
15 hours ago, Op1ate said:

• List all possible emails that you would have used on the NC Account.

What do you mean by all possible emails? All in-game accounts / logins used @ NC Launcher ?

I'm asking for more precise details what is exactly needed from my side since 4 days and I'm getting following replies all the time:

The information that you are providing still doesn't match with our records. Unfortunately, we can only verify the account using the questions that we provided.

 

Greetings!

In order for our Customer Support to identify you as the owner of an account, they need you to provide them with the email associated with the said account. Without further insight into your particular case, I would say that is the informat...

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21 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

You will find all information on requirements and eligibility in our official contest rules. Please read them carefully.

Thank you!


20 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Just a little reminder of our forums' Code of Conduct. Please keep your posts civil, always debating the topic at hand and not each other.

Thank you!


19 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

If you would like to help us fight bots, hackers and spammers, please report any suspicious activities directly to our Customer Support. As anyone is presumed innocent until proven guilty, our forums are no place to post names. Please feel free to submit your videos and screenshots to our Customer Support, though, as they have the means to further investigate into the issue.

Thank you!


06 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Sorry to hear about your issue retrieving the verification code. Have you already checked your spam folder as well? They sometimes tend to get hung up in there. In case it didn't, please submit a ticket to our Customer Support.

Thank you!


05 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings,

Since this thread has obviously run out of arguments, I am locking it up. Please remember to always discuss the issue at hand, not each other, and to always keep your posts on topic and civil.

Thank you!


02 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings,

If you think your account has been banned wrongly and you would like to appeal your ban, please send an email directly to [email protected]. They will then review this ban.

Thank you!

Comment
    Aurinya on Forums - Thread - Direct
13 hours ago, Kayman said:

"Reporting Scammers, Bots, & Adena Sellers"

 

Isn't this the section name???

Or maybe my english is so bad that I can't understand the meaning of the words...

Greetings!

That's a headline, not a section. Please read the opening article, it does tell you how to report scammers, bots and Adena sellers ;) 

Thank you!


01 Dec

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Please keep this discussion free from political discourse.

Thank you!

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

I would like to remind everyone of our Code of Conduct and to keep discussions civil and free from politics and insults. If you would like to discuss politics, there are appropriate forums for that. These forums are intended for discussions evolving around LineageII.

Please note further that the LineageII Community represents an incredibly diverse population, with members coming from a wide range of backgrounds and our ...

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30 Nov

Post

Greetings!

Another little reminder that our forums are not the right place to report suspicious behavior. Please report any such activities directly to our Customer Support as they have the means to further investigate your complaints. 

Thank you!

Comment
    Aurinya on Forums - Thread - Direct

Greetings!

Another little reminder that our forums are not the right place to report suspicious behavior. Please report any such activities directly to our Customer Support as they have the means to further investigate your complaints. 

Thank you!