I hope I can give some feedback on what might bother him, and maybe some of the playerbase as a whole (as well as me). But firstly, thank you for communicating with us, even through all the fire you went through. After typing a little bit, I noticed it's quite a lot, and I might have more to say. But for now, I hope that somewhat helps. And it is in no way a form to rant, I really hope it works as feedback (not so you read one sentence and think yeah this type of bs again).
I think most people are annoyed by the fact that a lot of outfits, especially the good ones, can only by purchased with real money in a full priced game. The Pit Crew issue makes this worse, unfortunately. People want to unlock them with CC, as some have accumulated quite a fortune already. Also, some don't want to buy whole sets, but rather parts, like a cool hat. I understand this greatly reduces sales, so maybe make sets cheaper if items have been bought already? Also what I've seen, for 20€ ...