If you’re still seeing a black screen when undocking, please try verifying your shared cache.
You can do this by opening the launcher settings (small cog in the top right) > Tools/Cache > Shared Cache > Verify
If this doesn’t resolve the issue, please submit a support request and we will get back to you as soon as possible.
Thank you for the report,
We’re able to reproduce this consistently each time the ‘Check on Market’ button is clicked from the Skills Catalogue (no need to close/reopen the skills menu or character sheet each time). We’ve logged the issue and are investigating the cause.
I’m unable to reproduce the issue on my side. Could you submit a bug report in-game (F12). Please attach screenshots of the issue occurring and we’ll investigate.
There was a similar issue involving Cmd+A and Cmd+C on the Personal/Corporate asset pages, where those shortcuts were not selecting or copying the entries correctly. We’re currently investigating that issue and will include this as part of the investigation.
We’re currently investigating the distorted font issue and are planning to address it in a future patch. I can’t give a timeline just yet, but we are looking into the cause.
If you’re having trouble launching the game, please try verifying your shared cache.
You can do this by opening the launcher settings under: EVE Launcher (menu bar) > Preferences > Tools/Cache > Shared Cache > Verify
If this doesn’t resolve the issue, please submit a support request and we will get back to you as soon as possible.
If you’re having trouble launching the game, please try verifying your shared cache.
You can do this by opening the launcher settings (small cog in the top right) > Tools/Cache > Shared Cache > Verify
If this doesn’t resolve the issue, please submit a support request and we will get back to you as soon as possible.
If higher resolutions are slowing down the game, try 3200x1800 with AA Medium or Off. I personally find this resolution on the iMac retina displays a good mix of quality and performance on high settings.
The extended black screen seems to be caused by the refresh rate issue (where the refresh rate is lowered when multi-tasking back into the game client). Essentially, the desktop refresh rate is different from the game client refresh rate when this issue triggers, similar to when game resolution is different to the desktop native resolution, which also causes an extended black screen.
We’re currently investigating a solution for both issues and planning to fix it for a future patch. I can’t give a timeline just yet, but they are priority issues.
We’re sorry to hear that. Have you tried verifying your shared cache?
You can do this by opening the launcher settings (small cog in the top right) > Tools/Cache > Shared Cache > Verify
If this doesn’t resolve your issue, please submit a support request and we will get back to you.
Unfortunately, Apple officially dropped software support for 10.13 back in December 2020 and we’re unable to continue supporting macOS 10.13 (High Sierra) or lower. There are simply too many compatibility issues on High Sierra which complicate development for more recent OS versions.
Regarding the red artifacts, what macOS version are you running? If you’re on 10.14 (Mojave), there are known graphical issues on that OS. If so, we suggest upgrading to 10.15 (Catalina) or higher.
If you’re already running macOS 10.15 or higher, could you file a bug report (F12) with screenshots of the issue? This will also give us more detailed system specification information we can use to troubleshoot the issue.
Those screens appear to be working on our side on macOS.
In what way are they non-functional for you? If you submit a bug report (F12), include any details you have, and screenshots; we’ll investigate.
Regarding the time it takes multi-tasking when in fullscreen mode:
I can confirm that it takes longer to multi-task between fullscreen applications when the native resolution in-game is different from the resolution set in Windows. Unfortunately this is an issue with how Windows handles multi-tasking with different fullscreen resolutions.
Regarding fps drops or refresh rate being lowered to 60 when multi-tasking in fullscreen mode:
The defect has been logged, as we seem to be changing the refresh rate back to 60 when a user multi-tasks back into the game client. This is mostly noticeable on high refresh rate monitors, such as 120 or 144hz.
To workaround the issue, you can disable v-sync. To do this navigate to: ‘Display & Graphics’ settings tab > ‘Display’ category > ‘Present Interval’ > select ‘Interval Immediate’ from the dropdown. This will prevent the frame rate from being capped to the refresh rate. We will be looking to...
Read moreThe defect has been logged and we’re currently aiming to fix it in one of our hotfix patches. It should be a fairly quick fix, but unfortunately I can’t make any promises about when the fix will be ready for release.
Could you try verifying your shared cache?
You can do this by opening the launcher settings (small cog in the top right) > Tools/Cache > Shared Cache > Verify
Are you a new user or did you have existing game settings? The default client changes listed above only apply to new users (who don’t have existing settings data).
If you are having issues with resolution or UI scaling, please submit a bug report in-game (F12). Please attach screenshots, details about the issue, and your current graphics settings and we’ll investigate.
New users (who don’t have existing settings data) should default to 175% or 200% with a similar screen resolution that you listed. As you’re an existing user, we were using the old wine settings, which were likely 120%.
Regarding Wine and Linux;
unfortunately, we don’t officially support either of those platforms.
Regarding Steam;
this is working on our side. Could you try verifying your shared cache?
You can do this by opening the launcher settings (small cog in the top right) > Tools/Cache > Shared Cache > Verify
Sorry to hear that. Sending in a bug report would be the best option for the time being.
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