CD_MeaganMarie

CD_MeaganMarie



13 Sep

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Lots of great comments and feedback here. I’m passing this thread along to the team - so keep it coming!

Hi all,

We understand some folks in the community are not getting as many matchmaking experiences as they are hoping to see, and/or are encountering difficulties around using friend invitations to team up online. Here are some quick explanations, remedies, and a couple open issues we’re working to correct.

Q: How does matchmaking search for Strike Team members work?
A: If you have matchmaking enabled in your settings when you have selected a specific mission from the War Table, you enter an ASSEMBLING HEROES* matchmaking window noted in the center of the screen above Hero Selection and Launch Mission.

The Matchmaking search is looking for anyone else who:

  1. Has also selected that mission

  2. Has a hero selected who is not already in your Strike Team

  3. Has a hero power level within close range to your hero.

Note: After 5 seconds the search runs again expanding the range of Her...

Read more External link →

12 Sep

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Looks like there are still a lot of questions around loot. I can work on a blog or update to help clarify some of your questions and provide some context/clarity. Feel free to respond to me here with what you most want answered!

Worth noting, though, our team is still heads down working on bug fixes - so a comprehensive blog may take a week or so. :)

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Originally posted by CMDR_MUYA

Please fix interrogation anxiety now!

We are hard at work on it! This bug is a priority for sure!

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Originally posted by CD_MeaganMarie

Hi all - Thank you for all the reports on this issue. There was a change made to the system that appears to have the unintentional result of some faction mission rewards capping at 120 instead of 130. We will have a more definitive update by EOD - but I wanted to ensure you know we're on this!


11 Sep

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Hi all - Thank you for all the reports on this issue. There was a change made to the system that appears to have the unintentional result of some faction mission rewards capping at 120 instead of 130. We will have a more definitive update by EOD - but I wanted to ensure you know we're on this!

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Originally posted by Magnusbijacz

Honestly, this is exactly the time to get into specifics. The game is absolutely broken on multiple levels. Resources vanishing, multiplayer still not working, enemies disappearing into walls and blocking progression through missions, stealth nerfs/fixes to loot, skins still locking even though 1.2.5 was supposed to prevent it,loot not being properly distributed after HIVE missions (and we still did not get a confirmation whether exotics are exclusive to elite heroic HIVE or just elite HIVE can give you exotics as well) and many, many many more issues. Start actually communicating with the playerbase instead of doing the mantra of "we hear you, we are working", we need proper communication with ETA, specifics and something tangible,cause this isn't gonna cut for much longer

To be clear - we will be getting into LOTS of specifics both now and with our next patch. My "not getting into specifics" comment was in relation to the "make things right" comment, which I can't expand on, because it is still a WIP plan.

I'm going to edit my comment because it seems to be confusing the message.

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This is so upsetting. I deeply apologize on behalf of the team. We are heads down working as hard as possible to fix these bugs and find a way to make things right with those of you who joined us on day one.

In regards to the units - here is what we’ve discovered so far:

“We are aware of an issue where units have gone missing from some inventories. We have found the root cause, and are working towards a fix. For now, a workaround is not to hold more than 32,000 Units at a time, as that appears to be what triggers the bug. We are also getting reports of additional resources going missing, and are actively investigating. We understand how frustrating it is to lose your hard-earned Resources & Units, and apologize for the inconvenience!"


09 Sep

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Originally posted by FreightTrainLane

I don't see anything mentioned about the persisting DEVICE_HUNG crash that is preventing myself and many other players from playing the game at all on PC. The last update claimed to fix it but myself and many others reported that was not the case. Bugs are one thing but not being able to play the game at all is unacceptable.

Oh no! That should have been addressed. Let me send this to the PC team!


08 Sep

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Hi Reddit! Quick update. We are working on Patch V1.2.5 for consoles and hope to have it ready in the next several days.

Patch V1.2.5 will resolve a number of play-through stoppers among other fixes. Here is a preview of what to expect:

INFINITE LOADING SCREENS: V1.2.5 will resolve an infrequent bug where players are unable to progress with the campaign due to an infinite loading screen.

FALLING OUT OF WORLD WHEN ENTERING THE AVENGERS INITIATIVE: V1.2.5 Addresses the majority of instances of a partially loaded Helicarrier which resulted in characters infinitely falling out of world when trying to access the Avengers Initiative. There are rare instances where this could happen still, but the patch ensures that loading back into the main menu and then returning to the Avengers Initiative will resolve it. We are still working to eliminate this bug entirely.

UNLOCKED CAMPAIGN OUTFITS REVERTING TO LOCKED STATE: We prevented this from happening in V1.2.5...

Read more

07 Sep

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Originally posted by Power-Kraut

Hi!

So it was about a 2-hour delay on your end?

1-2 hours, depending on where your “region” starts and ends. I’m in Germany, and our 2:00 AM is the UK’s 1:00 AM. If the UK is your target time zone, it would be a one-hour delay.

And did you exit and restart the app at any point

I had the app open at midnight. At around 1:00, I realised it hadn’t reset, so I restarted. No luck. At around 2:00, the game crashed. Upon restarting, still no reset. I did one mission after that, and after that mission (2:20 or thereabouts), the reset was suddenly there. Hope this helps in any way!

Hmmm. Strange, but very helpful info! I’ll pass this on to the team! Thank you!

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Oh good - glad they reset! So it was about a 2-hour delay on your end? And did you exit and restart the app at any point? Trying to figure out why it took so long for you!


06 Sep

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Updates for 9/6:

THE MISSION “INTERROGATION ANXIETY” CANNOT BE COMPLETED

  • Presentation: Rarely this presents as an inability to continue in the mission Interrogation Anxiety due to not being able to interact with specific characters.

  • Status [9/6]: We are actively investigating.


FABRICATION MACHINE NOT DISTRIBUTING REWARDS

  • Presentation: This is an infrequent bug that presents varying behavior with the fabrication machine, including distributing rewards with without notifications, distributing incorrect rewards, and missing rewards.

  • Expected Behavior: Patterns will grant you a random Outfit. If your pattern is a duplicate, it will instead grant you Units for spending with vendors.

  • Status [9/6]: We are actively working towards a fix.

  • ...
Read more
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Originally posted by Bracci21

Just want to make another bug known! Have not seen any posts on it, but whenever I go to the Fabrication Machine and open a new outfit it uses the token, but does not give me an outfit. So far I have lost several cosmetics due to this. Kinda sucks cause I got them from completing missions and I cannot get them back.

For those reporting this, can you let me know the platform you are playing on? Thank you!

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Originally posted by WhyteMagez

Is there any chance we can have a ball park on these patches? Is this something we can expect to see development on in the next few days, or within the next few weeks?

Furthermore, has the team acknowledged the fabricator not working? What about general stability fixes? I think outside the matchmaking, the crashing across all three platforms is the biggest concern.

We are looking at the next big patch within 7-10 days, and hope it will help with major issues and quality of life improvements! But there are some things we have been able to hotfix too, particularly on the PC side.

And yes, we are looking into the fabricator issue/stability!

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Originally posted by AbortionMonster

Are you a dev?

He is, we're working on getting him a Dev indicator!

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Originally posted by LaTrickster2994

Unblockable attack spam, it’s literally just a prayer to see if you die or not. One attack every few seconds would be fine, but not every single attack.

We've already passed this feedback on to our team to evaluate!

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Originally posted by whalesareseapandas

Will the cosmetic patch fix the issue of not getting the legacy and obsidian dlc? I've tried resetting and reinstalling.

Yes, what Cory said! When DLC items aren't properly rewarded, we need to have support pull up your account and take a look at why it wasn't triggered!

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Originally posted by CodeRed324

Thanks for the info! On the cosmetics relocking, one question, will this be fixed for story skins too? I’ve lost stark tech suits from this issue and was curious on this! Other than this, the game is immaculate!

So, for this one, I think there are two separate bugs (one for campaign unlocks, and one for Hero Card unlocks, but we are working on a fix for both. Those Stark Tech suits are so amazing to run around in so we understand the urgency. I'll keep updating the issue above as I have info!

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Originally posted by Lillkvirran

This is a great post! I work with analysing customer complaints myself, and the reports I see here on Reddit (and Twitter), are often short on details on how to replicate the bug, so can understand how that can slow the process down.

Keep up the great work and stay strong!

PS; I’ve been having a blast with the game so far :)

So glad to hear you are having a good time! Hopefully that only gets better as we improve and evolve the game. And yeah, social media is a great temperature check, but we get the best info through 1-1 interactions where we can get the missing pieces of the puzzle we need!