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CG_TopHat

CG_TopHat



11 Dec

PSA: There is a bug with the hyperdrive bundle that causes you to lose zetas

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Do you have screenshots or an account associated with the above? We’d like to look into it.


20 Nov

The Road Ahead - 11/20/2019

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Hello Holotable Heroes,

Welcome to another installment of the Road Ahead. We posted earlier this week about the new light side Territory Battle on Geonosis, but in this post we’d like to discuss some exciting changes we have planned for future content in Galaxy of Heroes.

New Trilogy Content
While the Light Side Territory Battle for Geonosis completes this current chapter for Galaxy of Heroes, we’ve been delighted from all imaginative Clone Wars squads you’ve built. But for now we are transitioning to the New Trilogy and, like all of you, we were incredibly excited to see the final trailer for Star Wars: The Rise of Skywalker! We’re looking forward to having old friends (General Hux) and some new friends (Sith Trooper), kick off our foray into the culmination of the Skywalker Saga! While we can’t release specifics about some of the other upcoming characters and ships, we can tell you that this phase of content will take us well into spring.

Fo... Read more

01 Nov

Updates on Current Issues

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Hello Holotable Heroes,

It’s been a busy week and wanted to reach out to give a few updates:
  1. We’re starting to finalize testing on the Starforge Showdown. The event has been tentatively rescheduled to run next week from 11/8 through 11/10. We’ll keep you updated if that date changes again.
  2. Chewbacca is currently bugged and doing more assists than he should be. We’ll be rolling out a fix for him next week.
  3. We had an omission from our most recent patch notes. We’ve changed when the roster lock occurs for both TW and GAC matchmaking. Previously, your roster did not have a snapshot of your collection taken until the moment matchmaking had begun. This resulted in some players rosters being updated after the moment matchmaking by the nature of the system going through and taking snapshots of everyone’s roster. Now, when you click the Join button your roster is snapped. For TW, if you exit, you are removed from matchmaking consideration. When you rejoi...
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24 Oct

Unable to buy malak shards?

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Originally posted by Shivantiger

Probably have to wait for the store to refresh

+1

In their general disregard for the game, CG seems to have forgotten to make Vulture Droid farmable. It’s been 12 weeks CG and you are breaking cadence.

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It's coming to the holotables next week. The overall cadence of releases didn't line up a hundred percent for this one, but we're trying to deliver it as close as possible.


22 Oct

Update on Darth Malak Reconciliation Plan

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Originally posted by ThundaMaka

2 questions

Do I keep my 5* I unlocked?

When is it coming back as some of my guildmates didn't get a chance to do it but we're eligible?

We're trying to bring it back as quickly as we can. We need to make some changes to the event to make sure this situation doesn't happen again. We'll keep everyone posted.

Update on Darth Malak Reconciliation Plan

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Originally posted by IanRiosDub

So I did Dark side Malak and got 75 shards. What is gonna happen? They’re gonna remove those 75 shards?

If it was your first time receiving those shards from the Dark Side tier, then no. If it was your second time receiving those shards from the Dark Side tier, then yes.

Update on Darth Malak Reconciliation Plan

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Originally posted by CG_TopHat

Monitoring it right now and seeing if there's an uptick in the issue around it.

Edit: "a measurable uptick in the issue around it." Another team is investigating, when we know something we'll post something.

Update on Darth Malak Reconciliation Plan

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Originally posted by BB8UrLunch

What do you plan to do about the widespread button disappearing act that is happening in the Geo TB?

Monitoring it right now and seeing if there's an uptick in the issue around it.

Update on Darth Malak Reconciliation Plan

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Hello Holotable Heroes,

We’re letting you know we need to delay the Darth Malak rollback that we originally had planned for today. The rollback is a complicated procedure and we need more time for testing. We’re angling to roll it out tomorrow (10/23/2019) around 10:30 AM PST, but we’ll keep you updated if things change.

We also wanted to let you know that we’ve reconsidered our position regarding the Darth Malak make good. We recognize that there are a number of players that had no idea that the event was giving out duplicate shards based on the messaging live in the game. We can’t preserve the additional shards/promotions as we ... Read more

19 Oct

Darth Malak Reconciliation Plan

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Hello Holotable Heroes,

Today, we had a bug occur where players that previously completed the Starforge Showdown event were able to receive the rewards of the event a second time. This was an unintended consequence of a recent change to the store system. Unfortunately, we cannot allow these shards to remain in system without undercutting GET and those who previously earned Malak without the bug.

What we’re going to do to correct our mistake is roll back any character star promotions and changes to the state Darth Malak was at 10/18/2019 12:01 AM PDT, for any players that received the extra shards. Any gear, relics, etc that was applied to Darth Malak will be returned to their inventory. We will be rolling back the affected Darth Malaks on 10/22/2019. On 10/21/2019 we will be removing Darth Malak from GET store to help get an accurate snapshot of the state of Darth Malaks with the extra shards. Darth Malak will return to the GET store on 10/22/2019.

Some... Read more

18 Oct

Hey CG, how's your day going?

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Not great, all things considered.

Extra Shards from the Starforge Showdown

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We've also updated the message to let people know we will be hotfixing shortly to turn off the event.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/216160/extra-shards-from-the-starforge-showdown#latest

You still get Malak shards from event even if you already unlocked him.

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Originally posted by CG_TopHat

We have messaging out around this issue, that we just updated. We'll be doing a hotfix shortly to pull down the event until we can sort out the issue.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/216160/extra-shards-from-the-starforge-showdown#latest

You still get Malak shards from event even if you already unlocked him.

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We have messaging out around this issue, that we just updated. We'll be doing a hotfix shortly to pull down the event until we can sort out the issue.

Extra Shards from the Starforge Showdown

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Due to the issue above, we will be doing a hotfix shortly to remove Starforge Showdown from being an active event. Once we have resolved the issue we will reschedule the event. We apologize for the inconvenience.

11 Oct

Grand Arena Roster Lock Bug

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Hi Holotable Heroes,

About a month ago, we received several reports that some players were able to add zetas and relics after the lock in Grand Arena. In investigating those instances, we found that it is possible to delay the roster lock mechanism. Currently, a player's roster is locked when they log in to the game (that means starting the game and seeing the loading screen) or when they visit the Grand Arena landing page after the preview phase has expired. This is currently driven by your device communicating with our servers, and, in certain circumstances, allows relics, zetas, or new units show up after the period that should be "roster locked". We are working on a fix that will move the roster lock to be when the player joins the event, locking whatever players had set at that moment.

We've discovered the root cause of this issue and are working on a fix. Our hope is to roll this fix out in the next two weeks. We did not alert the community about it earlier,... Read more

02 Oct

Dev Q&A In Progress

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Originally posted by CG_SBCrumb

Would make sense, it used to be a morgue (it's a historical building now) and I'm fairly certain we are sitting in the old chop shop.

Never heard it referred to as the chop shop... yeesh.

Dev Q&A In Progress

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Originally posted by [deleted]

[deleted]

Yikes... this is what happens when you're answering questions quickly! Relics are not "hard" required for LS Geo TB, but the missions are tuned for them. My apologies for the confusion, we'll get my answer updated on the forums.


30 Sep

State of the Galaxy - October

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Hello Holotable Heroes,

It’s that time again - State of the Galaxy! As we are writing this State of the Galaxy, we’re recognizing that these may not look the same every time. Last time we spoke mostly about our intent and this one is mostly a check in - although we do have some new things to report. Let’s dive in.

Follow Up - GAC
We’re making progress on getting the next Championship (and our first, lightly themed one) pulled together. Our first themed championship will focus on the First Order and you’ll see First Order flavored feats, portraits, and titles. Start dusting off your First Order characters and get ready for the Championship after ... Read more