Dornsinger

I mean, we're not bothered with legit issues. x3

But, yes, our authorised dealers generally should help with such matters, too.

That would have been my own question as well.

Make sure you submit a ticket to the Payment / Billing support with this, and give them as much info as you can about this, please, including your purchase details, and maybe some screenies of the order. If it's from an official retailer, we can generally find a way to help, if only by talking to you so you can chat with them about what we told you.

You guys can track list of examples, so issue is easy, too

Since I am seeing this a lot, I wanted to comment a bit more on this, as there often are a ton of misconceptions when it comes to such matters.

Number one is: Not all games are alike. Yours truly is a fossil, I have worked on online games for a long, long time and for many different ones. If between all of these I'd only compare Guild Wars and Guild Wars 2, the difference in tools the CS team has available is staggering. In Guild Wars, for example, I have no means to create just any item and make it appear on a player's account. Something that, in GW2, will take me three entry fields and four mouse clicks. For GW, however, it is just about impossible. GW also lost the ability to receive account roll backs. They broke in summer of 2012 and after months of trying to come up with a solution, we had to let players know that the function isn't available any longer. So ...

Pfft, I wish. Nope, just Lead, meaning Magister and myself who lead the troops, as it were.

We really are friendly, I promise. Even when we say no. lesser than three