EA_Rtas

@Lobot1977 Hey there! Sorry to hear you didn't get the items that you purchased.

So for missing purchases you'll need to get in touch with support directly.
You can submit a ticket directly from in game by tapping the Settings cog on the Cantina home screen then tapping Help.

This will bring you to the EA Help site, by contacting EA help this way it automatically populates your information for the advisor so they can get straight to helping you.

If you're still unclear you can follow the steps in this article: ... Read more

Hey @PixLead 

 

Unfortunately we can't help with banned accounts here on the forum. You'll need to appeal through our ToS team. 

 

While there is no guarantee that you'll be unbanned all appeals are reviewed and investigated thoroughly.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/...

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Hey there @IceTeaShards 

We cannot assist with banned accounts here on the forums. if you want to learn more about your ban or suspension you will need to contact our ToS team. 

You can see how to do so at this link here

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Hey folks, this is being investigated and worked on. 

For now as @CCbathwater said the temporary fix is to change your console language to English and should allow you to get in the game. Not an ideal fix I know but a temporary one.

Fantastic video! Pretty much captured my reaction quite well

@humanlegs37 Hey there, unfortunately we're not able to help with banned/suspended accounts here on the forum. For that you'll need to get in touch with our ToS team, EA_David made a great thread ...

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@Outlaw23V This is a really great guide!

Hello everyone! Sorry to see that you're having issues with Rocket Arena crashing on console

So just for something to try nice and quickly and see if it makes a difference can you a try a full power cycle of the console to see if that will help.

If you're unsure how to do that I will include steps for you to follow below.

 

For PS4

-Completely turn off the PS4 by holding the power button.

-Wait for the power light to stop flashing, then remove the power cable and leave the PS4 system for 20 minutes.

-Reconnect the PS4 system and turn it on.

 

 

For Xbox One

 

1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off...

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@dabientoe Hey there! Thanks for letting me know the steps you've tried already. Could you please also try removing the Rocket Arena folder from your Documents folder, then turn off Origin Cloud sync for Rocket Arena (This should clear any settings that may potentially be causing issues) and then try launching the game.

If you could also try loading the game on a new Windows user profile with administrator privileges and see if that makes a difference.

As you're on PC would you also please attach a DXDiag report so that we can look into this a bit further, thanks! -----

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Hey there!
Sorry to hear you're having matchmaking issues in Rocket Arena, so we can try and look into this could you provide us with some information:

Platform you're playing on:
Country:

Also if you see anyone having the same issue it would be great if you could ask them to comment in this topic with that information also, Thanks!