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EA_Rtas

EA_Rtas



31 Mar

Cant play apex on playstation (5)

Comment
    EA_Rtas on Forums - Thread - Direct

Hey folks, this is being investigated and worked on. 

For now as @CCbathwater said the temporary fix is to change your console language to English and should allow you to get in the game. Not an ideal fix I know but a temporary one.

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26 Mar

My Apex Rank Badge is gone,Two Master Badges!!!!

Comment
    EA_Rtas on Support Forums - Thread - Direct

Hi @f0rest_old

 

 

We currently support the following languages on Answers HQ: 

 

Read more

24 Mar

I haven't played a game in two years and I was banned online

Comment
    EA_Rtas on Support Forums - Thread - Direct

@WHNJDJ 

 

Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:   Read more

Game ban

Comment
    EA_Rtas on Support Forums - Thread - Direct

Hi there @BlingDe 


 

We are unable to help with ban appeals here on the AHQ forums. If you wish to appeal your account ban you can do so by following the steps at this link here

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30 Nov

Request for Account Reinstatement Due to Hacking Incident

Comment
    EA_Rtas on Support Forums - Thread - Direct

Hey folks as was stated earlier in the thread by EA_Barry we're not able to assist with Banned accounts directly on the forum. 

 

You will need to get in touch with support directly, you can get started here: https://help.ea.com/en/help-home/

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10 Jun

Great reaction to trailer!

Comment
    EA_Rtas on Forums - Thread - Direct

Fantastic video! Pretty much captured my reaction quite well

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17 May

I have received a random ban

Comment
    EA_Rtas on Forums - Thread - Direct

@humanlegs37 Hey there, unfortunately we're not able to help with banned/suspended accounts here on the forum. For that you'll need to get in touch with our ToS team, EA_David made a great thread ...

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12 Feb

I Know a Few Maneuvers Achievement/Trophy Made Easy!

Comment
    EA_Rtas on Forums - Thread - Direct
@Outlaw23V This is a really great guide! Rtas.png


14 Jul

Crashing on initial load - Console

Comment
    EA_Rtas on Forums - Thread - Direct

Hello everyone! Sorry to see that you're having issues with Rocket Arena crashing on console

So just for something to try nice and quickly and see if it makes a difference can you a try a full power cycle of the console to see if that will help.

If you're unsure how to do that I will include steps for you to follow below.

 

For PS4

-Completely turn off the PS4 by holding the power button.

-Wait for the power light to stop flashing, then remove the power cable and leave the PS4 system for 20 minutes.

-Reconnect the PS4 system and turn it on.

 

 

For Xbox One

 

  1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off...
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UE4-Mariner - Game Crashing when Loading - PC

Comment
    EA_Rtas on Forums - Thread - Direct
@dabientoe Hey there! Thanks for letting me know the steps you've tried already. Could you please also try removing the Rocket Arena folder from your Documents folder, then turn off Origin Cloud sync for Rocket Arena (This should clear any settings that may potentially be causing issues) and then try launching the game.

If you could also try loading the game on a new Windows user profile with administrator privileges and see if that makes a difference.

As you're on PC would you also please attach a DXDiag report so that we can look into this a bit further, thanks! -----

... Read more

I'm from Asia and I get matches in NA with 200+ ping

Comment
    EA_Rtas on Forums - Thread - Direct

Hey there!
Sorry to hear you're having matchmaking issues in Rocket Arena, so we can try and look into this could you provide us with some information:

Platform you're playing on:
Country:

Also if you see anyone having the same issue it would be great if you could ask them to comment in this topic with that information also, Thanks!

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