Hi @my681j2l4vtb,
heirlooms are supposed to be something very special, and they really aren't that common.
But no worries, if you've played for a long time and still didn't get one it's just a matter of time because you will get a guaranteed heirloom with your 500th pack.
-Vendcera
Hey guys,
I would strongly advise you to keep reporting cheaters or any suspicious player you come across.
You can find more information about that here:
https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/
I can also assure you that we are working closely with Easy Anti Cheat and our own EA Security team to handle those reports and cheaters.
-Vendcera
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Hi @AnyBrains,
I've merged some of your posts in this thread.
Cheating is indeed a very important topic, and it's imperative that cheaters get stopped. In Apex Legends, we are directly partnered with Easy Anti Cheat.
I can assure you, that our teams are aware and are constantly working on new and better ways to prevent cheaters, as well as players gaining any unfair advantage from abusing bugs or exploits. There are constant ban waves, but for security reasons we don't talk about it often or give too much insight into our efforts. However, it's important to note that not every good player is a cheater, and there ...
Read moreHi @robotrober,
I just moved your post over to the English boards to get you the right support in your language.
Regarding your Arena placements, a different system based on MMR is used. This article should explain it in a bit more detail:
https://www.ea.com/en-gb/games/apex-legends/news/arenas-ranked
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Hi @Michaelp800,
thanks for the detailed feedback!
I can surely forward it to the team. A lot of your points have actually already been forwarded and are currently being discussed. As soon as we have further information, on possible upcoming changes, we will let you know. Until then, best to follow the new ...
Hey @nitetiger1977,
please reach out to our colleagues in EA support. We are limited here in the forum since we can't view EA account information, but the advisers can have a closer look and help you figure out the correct account and email address.
-Vendcera
Hi @nitetiger1977,
this seems to be related to your linked EA account. Are you sure you checked the right email account? It might be a different one from your PlayStation one.
Otherwise, if you can't find the password reset email or that doesn't work, please contact our colleagues in support who can help you out manually.
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Hi @tommyzoro,
the Battlefield 2042 Gold Edition does indeed come with the Year 1 Pass that includes 4 Battle Passes and 4 new specialists.
However, the first Battle Pass event didn't start yet. We will definitely announce more information about that and the first season when it's time.
-Vendcera
Hi @moonraker575,
that is correct. The Battlefield 2042 Gold Edition includes both the Xbox One and Xbox Series S/X version of Battlefield 2042.
So if you use the same account on a new Xbox Series S, you don't have to pay again and can just continue playing, even with your same progress from the Xbox One that is being taken over.
-Vendcera
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